Microsoft KB Archive/305820

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Article ID: 305820

Article Last Modified on 11/24/2003



APPLIES TO

  • Microsoft IntelliMouse Explorer 4.0
  • Microsoft IntelliMouse Optical 1.1
  • Microsoft IntelliMouse Optical 1.1
  • Microsoft IntelliMouse Trackball 1.0



This article was previously published under Q305820

SYMPTOMS

When you use any of the Microsoft IntelliMouse devices listed at the beginning of this article, the wheel or buttons may not work as expected.

CAUSE

This behavior can occur if the following conditions are true:

  • You have plugged the IntelliMouse device into the Universal Serial Bus (USB) port.
  • Sony USB mouse software is installed.
  • Mouse Suite 98 software is installed.
  • Mouse Suite 98 Sony USB Mouse software is installed.


RESOLUTION

To resolve this issue, remove the Sony USB mouse software.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Keywords: kbprb KB305820