Article ID: 303820
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q303820
SYMPTOMS
When you print an HTML format e-mail message in Outlook to a Hewlett-Packard (HP) JetDirect device J4169A (HP610n) that is using Line Printer Remote (LPR), the print job may stop responding (hang). Although outbind://document name may appear in Print Manager, the print job does not complete.
CAUSE
This issue can occur if the HP JetDirect device J4169A (HP610n) is using a firmware revision that is not able to print jobs with long names.
RESOLUTION
To resolve this issue, contact HP for information about how to obtain and install a firmware update to L21.11 or later that corrects this issue. For information about how to obtain a firmware update, please view the following HP Web site:
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Additional query words: exchange email laserjet ol98 ol2000 ol2002
Keywords: kbprint kbenv kbprb kbemail kbhtml KB303820
