Microsoft KB Archive/300194

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FIX: Error 644 Using Two Indexes on a Column with Uppercase Preference Sort Order

Article ID: 300194

Article Last Modified on 10/17/2003


  • Microsoft SQL Server 2000 Standard Edition

This article was previously published under Q300194

BUG #: 352082 (SHILOH_BUGS)


You may receive the following error

Server: Msg 644, Level 21, State 3, Line 1 Could not find the index entry for RID 'XX' in index page (X:YY), index ID 0, database 'xyz'.

or some rows may be missing from the result set of a SELECT under the following conditions:

  • A character column uses a sort order with uppercase preference.
  • A nonclustered index was built first on this column.
  • A clustered index was built after the nonclustered index on this column.


To resolve this problem, obtain the latest service pack for SQL Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

290211 INF: How to Obtain the Latest SQL Server 2000 Service Pack


The English version of this fix should have the following file attributes or later:

   Date         Time   Version     Size      File name       Platform
   07-Feb-2001  9:50   8.00.251    7446589   Sqlservr.exe    Intel

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


Either remove the nonclustered index (as there is also a clustered one on this column) or build the clustered index first.


Microsoft has confirmed this to be a problem in SQL Server 2000. This problem was first corrected in SQL Server 2000 Service Pack 1.

Keywords: kbbug kbfix kbqfe KB300194