Knowledge Base

You receive an "Intel Indeo not installed" error message when you start a game, and then the game stops responding and the screen is black

Article ID: 298991

Article Last Modified on 2/16/2007

APPLIES TO

Microsoft Links 2003 Championship Edition
Microsoft Age of Empires
Microsoft Metal Gear Solid
Microsoft Combat Flight Simulator 2: WWII Pacific Theater
Microsoft Encarta Encyclopedia 2001 Standard Edition
Microsoft Encarta Encyclopedia 2001 Deluxe Edition
Microsoft Encarta Encyclopedia 2000 Standard Edition
Microsoft Encarta Encyclopedia 99 Standard Edition
Microsoft Links 2001 Standard Edition
Microsoft Links 2003
Microsoft Links 2003 Championship Edition
Microsoft MechWarrior 4: Black Knight
Microsoft MechWarrior 4: Mercenaries
Microsoft MechWarrior 4: Vengeance
Microsoft Motocross Madness 2
Scholastic's The Magic School Bus Volcano Adventure Activity Center
Scholastic's The Magic School Bus Discovers Flight Activity Center
Scholastic's The Magic School Bus in Concert Activity Center
Scholastic's The Magic School Bus Lands on Mars Activity Center
Scholastic's The Magic School Bus Whales and Dolphins Activity Center
Microsoft Links 2003 Championship Edition
Microsoft Encarta Encyclopedia 99 Concise Edition
Microsoft Encarta Encyclopedia 99 Deluxe Edition
Microsoft Encarta Encyclopedia 2000 Concise Edition
Microsoft Encarta Encyclopedia 2000 Deluxe Edition
Microsoft Zoo Tycoon
Microsoft Zoo Tycoon Complete Collection
Microsoft Zoo Tycoon: Dinosaur Digs 1.0
Microsoft Zoo Tycoon: Marine Mania

This article was previously published under Q298991

SYMPTOMS

When you start one of the games that are listed in the "Applies to" section, you may receive an error message that resembles one of the following:

Intel Indeo not installed.

Stop: You do not have the correct video codecs installed to play contents\movies\wslag.avi

Video not available, cannot find 'vids:iv50' Decompressor

Video not available, cannot find 'vids:iv41' Decompressor

Also, when you start the game, the program may stop responding ("hang") with a black screen.

CAUSE

This issue may occur if the Intel Indeo video codec is missing.

RESOLUTION

Method 1: Install or reinstall Microsoft Windows audio and video compression

Note These steps only apply to Microsoft Windows 98 or Microsoft Windows Millennium Edition. If you do not have Windows 98 or Windows Millennium Edition installed, use Method 2.

To verify that the audio and video compression components of Windows are installed correctly, remove and reinstall audio compression and video compression. To do this, follow these steps:

Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
On the Windows Setup tab, click Multimedia, and then click Details.
Clear the Audio Compression and Video Compression check boxes.
Click OK, and then click Apply.
Follow the instructions on the screen. You may be prompted to insert the Windows CD or floppy disks.
Exit Control Panel.

If the issue continues to occur, go to the next method.

Method 2: Install Microsoft Windows Media Player

Windows Media Player will install updated codecs. To download and install the latest version of Windows Media player, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/download

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If the issue continues to occur, go to the next method.

Method 3: Install the codec for Windows XP Service Pack 1 (SP1)

Follow the steps for your version of Windows.

Microsoft Windows XP

You can download the codec from the Windows Update Web site.

For more information about how to obtain the codec from Windows Update site, click the following article number to view the article in the Microsoft Knowledge Base:

327979 Game stops responding (hangs) or quits unexpectedly when introductory video clip is played

If the issue continues to occur, go to the next method.

Method 4: Do not play the introductory movie

Some games play an introductory movie when the game starts. See the manual for the game to learn how to disable the startup movie. For Links games, remove the Links CD from your CD or DVD drive to skip the introductory movie.

If the issue continues to occur, go to the next method.

Method 5: Temporarily disable the sound card

Open Device Manager. To do this in Windows Vista, click Start, type devmgmt.msc in the Start Search box, and then press ENTER.\

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

To open Device Manager in Windows XP, click Start, click Run, type devmgmt.msc, and then click OK.

Double-click the name of the sound card.
Under Device Usage, click Do not use this device (disable).
Restart Windows, and then test the program.
To return to your original sound configuration, follow steps 1 through 6. However, in step 5, click Use this device (enable).

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: performance

Keywords: kberrmsg kbprb kbconfig KB298991

Microsoft KB Archive/298991

Contents