Microsoft KB Archive/298043

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Article ID: 298043

Article Last Modified on 12/4/2007


  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition

This article was previously published under Q298043

For a Microsoft Office 2000 version of this article, see 244421.


The following is a list of the supported methods for installing Microsoft Office XP on a workstation:

  • Run Setup from a Microsoft Office XP CD-ROM.
  • Run Setup from a server on which an administrative installation of Microsoft Office was performed.

This includes tools that large organizations may use to run the Microsoft Office Setup program--for example, Microsoft Systems Management Server (SMS).

  • Use Group Policy to assign or publish Office XP with Microsoft Windows 2000.

NOTE: Microsoft Office XP can be installed on a dual-boot computer. For more information about installing Office XP on a dual-boot computer, click the following article number to view the article in the Microsoft Knowledge Base:

292580 How to install Office XP on a dual-boot computer


Two additional methods for installing Office XP include:

  • Create and distribute a custom CD-ROM that is based on the Office XP CD-ROM.
  • Create a hard-disk image and replicate it on users' computers.

NOTE: If you using Microsoft's Professional Support offering, and you are using either of these two additional installation methods, you can only receive support if the deployment is part of an Office Deployment Advisory Service (ODAS) case. For more information about services available through an ODAS case, click the following article number to view the article in the Microsoft Knowledge Base:

297033 Description of the Office Deployment Advisory service

An image installation involves installing Office on a workstation and making an image (a copy) of the workstation, after which you can install Office on other workstations. Microsoft is unable to fully support image installations that are created by using a third-party utility for the following reason:

Microsoft cannot guarantee the accuracy of a third-party product to successfully install Microsoft Office by installing all necessary files to the correct locations and by creating all required registry entries.

For more self-help information about creating custom CD-ROMs or hard-disk images, please browse to the following location on the Office XP Resource Kit Web site:

General Guidelines for Troubleshooting Installation of Office

If you have problems running the Microsoft Office Setup program, contact Microsoft Technical Support. If you have problems installing Microsoft Office by using a Microsoft utility other than the Setup program, call the correct Microsoft product support group. If you are using a third-party utility, call the manufacturer of that product.

Use the following methods to troubleshoot problems that you are having when you install Office:

  • Determine whether the problem occurs only on one computer.

To do this, reinstall Microsoft Office on the problem computer by using the method used to install the current installation of Microsoft Office. If the problem is not corrected, run Setup.

  • Determine whether the problem occurs on multiple computers or for multiple users.

To do this, run Setup on another computer, or log on to the computer as a user and run Setup. If the problem is corrected, the previous method of installing Microsoft Office is not successful. If you used a third-party utility, contact the manufacturer of that utility. If running Setup does not correct the problem, contact Microsoft Technical Support.


For more information about supported methods of installing Office, click the following article number to view the article in the Microsoft Knowledge Base:

162001 Do not disk duplicate installed versions of Windows

For information about deploying Office XP with Systems Management Server, browse to the following Microsoft Web site:

Additional query words: winnt offadmin image blast inf OFFXP boundaries

Keywords: kbhowto kbother kbpolicy kbsetup kbusage KB298043