Article ID: 297760
Article Last Modified on 5/15/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q297760
SYMPTOMS
When you perform delete operations on files or folders, you may receive the following error message:
This problem is more likely to occur if your computer has drive letters that have been created by using the Subst.exe tool.
This problem may also occur when drives are remapped by Citrix.
CAUSE
This problem can occur when the logical drive that is referenced is an NTFS drive and there was an error in a permissions-compare operation.
RESOLUTION
Windows XP
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------
10-Jan-2002 13:48 6.0.2600.27 8,222,720 Shell32.dll
Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
6/6/2001 03:31p 5.0.3315.1000 2,338,064 Shell32.dll
STATUS
Windows XP
Microsoft has confirmed that this is a problem in Windows XP. This problem was first corrected in Windows XP Service Pack 1.
Windows 2000
Microsoft has confirmed that this is a problem in Windows 2000. This problem was first corrected in Windows 2000 Service Pack 3.
Additional query words: kbShell citrix ts terminal server
Keywords: kberrmsg kbbug kbfix kbshell kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kbwinxpsp1fix kbhotfixserver KB297760
