Article ID: 297203
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange 2000 Conferencing Server
This article was previously published under Q297203
SYMPTOMS
Conference participants who attempt to join an online conference may receive the following Web page error message:
The following event is also generated in the Application event log:
Type: Error
Source: MSExchangeCONF
Category: Startup/Shutdown
Event ID: 8212
Description: The Microsoft Exchange Conference Management service could not log on to the Microsoft Exchange Information Store - idling until it can. Error code: 81002746; Message: /o=<Org>/ou=<AG>/cn=<Container>/cn=<conference calendar mailbox>
CAUSE
The MAPI Address Book provider that the Conference Management Service (CMS) uses needs to know the existence of the site conference calendar mailbox. Replication delays or certain configurations may cause the Address Book provider not to find the mailbox correctly.
RESOLUTION
There are two methods to resolve this problem.
Method One
Rebuild the Recipient Update Service:
- Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
- Click to expand the Recipients container.
- Click the Recipient Update Service container.
- In the Results pane, right-click each instance of the Recipient Update Service, and then click Update Now or Rebuild to force an update.
Method Two
Create a MAPI profile, and then use Microsoft Outlook to log on to and off of the site conference calendar mailbox.
For additional information about creating new e-mail profiles, click the article numbers below to view the articles in the Microsoft Knowledge Base:
195718 OL2000: (CW) How to Create a New E-mail Profile for Outlook
181142 OL98: (CW) How to Create a New E-mail Profile for Outlook
171376 OL97: How to Create a New E-mail Profile for Outlook
Additional query words: RUS exch2kp2w
Keywords: kberrmsg kbnofix kbprb KB297203
