Article ID: 295859
Article Last Modified on 11/7/2007
APPLIES TO
- Microsoft Operations Manager 2000 Service Pack 1
This article was previously published under Q295859
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SYMPTOMS
When you receive an error message in Microsoft Operations Manager (MOM) 2000, you may not see the same event description that is displayed in Event Viewer. For example, MOM may display the following error message:
However, Event Viewer may display the following event:
"Class not registered" is not displayed in MOM. Therefore, the error message that appears in MOM is less descriptive and less helpful than the event description that appears in Event Viewer.
The same problem occurs with at least two Active Directory event messages, Event ID 565 and Event ID 566. For event ID 565, MOM displays the following error message:
However, Event Viewer displays the following event:
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Microsoft Operations Manager 2000 Service Pack 1 (SP1) installed on the computer. For more information about how to obtain MOM 2000 SP1, visit the following Microsoft Web site:
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------- 07-Dec-1999 12:00 5.0.2134.1 28,944 Psapi.dll
Hotfix installation information
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
You must install this hotfix on each computer for which at least one of the following conditions is true:
- The computer hosts a Microsoft Operations Manager Consolidator (CAM).
- The computer hosts a manually installed Microsoft Operations Manager agent.
After you install this hotfix, you must set the entry for the following registry subkey to enable MOM 2000 to resolve security GUIDs and SIDs:
HKEY_LOCAL_MACHINE\SOFTWARE\Mission Critical Software\Onepoint\Configurations\<Config Group>\Operations\Agent
To enable MOM 2000 to resolve security GUIDs and SIDs, set the entry for this subkey as follows:
Value name: ResolveGUID
Value type: REG_DWORD
Value data: 1
A value of 1 enables MOM 2000 to resolve security GUIDs and SIDs. A value of 0 (zero) turns off this functionality.
Note When you install this hotfix on a Microsoft Operations Manager Consolidation (CAM) server, the installation program starts an agent update to all currently managed servers. The update process uses the following steps:
- At the next scheduled Managed Computer Scan operation, the list of agent computers that must be updated appears in the Pending Installation folder in the Configuration Microsoft Management Console (MMC) snap-in. If you must start the Managed Computer Scan immediately, start it.
- The deployment of the updated agents must be approved on the Microsoft Operations Manager Consolidator (CAM) computer.
- The deployment of the updated agent occurs for each managed node only after this deployment has been approved in the Pending Installation folder.
WORKAROUND
If an incomplete error message is displayed in MOM, refer to Event Viewer for more information.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbqfe kbpubtypekc kbbug kberrmsg kbfix KB295859
