Article ID: 295769
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Service Pack 2
This article was previously published under Q295769
SYMPTOMS
You may experience slow DDR processing with a growing Discovery Data Manager (DDM) backlog.
CAUSE
On Windows NT 4.0 clients that are running RAS, MAC addresses of 00:00:00:00:00:00 are reported as part of the discovery data. As the DDM sometimes uses the MAC address when it queries the database, NULL MAC addresses cannot be used to locate a single client as the MAC address should be unique and not null. DDM copes with this situation with a set of enhanced queries, and this causes the slow processing.
RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4.
MORE INFORMATION
To "clean up" the database after you applying this hotfix, a SQL script that deletes the rows from the system_mac_addres_ARR that have the '00:00:00:00:00:00' entries can be used:
delete from system_mac_addres_ARR where MAC_Addresses0 = '00:00:00:00:00:00'
go
NOTE: While this hotfix allows DDRs to process more quickly, it does not prevent the problem from being recreated by the backlogged files. So the script would have to be run periodically until the backlog of files are processed or the backlog would have to be removed prior to the initial run. Given that the problem may be occurring at several sites in a hierarchy, the easiest option is to run the script periodically until the backlogs are gone.
Additional query words: prodsms ddm backlog mac address NULL zero
Keywords: kbqfe kbhotfixserver kbbug kbenv kbfix kbsms200presp4fix KB295769
