Microsoft KB Archive/288586

WMI SNMP Provider's GetObject() or GetObjectAsync() Function Returns an Invalid Index Value

Q288586

The information in this article applies to:

Windows Management Instrumentation, version 1.5, used with:
- the operating system: Microsoft Windows 2000

SYMPTOMS

The Simple Network Management Protocol (SNMP) provider that is included with Windows Management Instrumentation (WMI) may return invalid index values when a call is made to either the GetObject or GetObjectAsync functions. Instances that are retrieved from the SNMP provider's GetObject and GetObjectAsync functions always have an index value and relative path set to 1; all other data values in these instances are correctly populated.

Note that this problem does not affect enumeration functions, such as ExecQuery or CreateInstanceEnum. Enumeration functions correctly populate the index value and relative path.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date        Time      Version       Size     File name    Platform
   ------------------------------------------------------------------
   02/14/2000  13:19:26  1.50.1085.50  266,315  Snmpcl.dll    Intel
   02/14/2000  13:26:56  1.50.1085.50  507,984  Snmpincl.dll  Intel

How to Use the Hotfix Installer

NOTE: You can use this method for only Intel-based computers with Windows 2000 installed.

Copy the Q288586.exe hotfix file to a local folder on your computer or to a share on your network.
Run the Q288586.exe file and follow the directions.
Restart your computer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words:

Keywords : kbSNMP kbWin2000PreSP3Fix
Issue type : kbbug
Technology : kbWMISearch kbAudDeveloper