Article ID: 275647
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Service Pack 3
This article was previously published under Q275647
SYMPTOMS
The Exchange Server version 5.5 Service Pack (SP3) message transfer agent (MTA) may stop unexpectedly with a call stack similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
061acccc 004dda19 03036309 061ad91c 02e85dfc EMSMTA!GwartCopyDoorwayList+0x55
061ad928 00537d42 02e85dfc 02e8287c 061af694 EMSMTA!otpmrgwy+0x649
061afc58 004f1c8b 02e82874 00000006 02e82874 EMSMTA!orprmtsr+0xe82
061afc74 004ef337 00554a17 02e82874 02e80002 EMSMTA!otpmrout+0xab
061afee8 004ed0b1 00554a17 00000000 00000001 EMSMTA!otpmrd+0x2b7
061aff4c 004ea07a 00554a17 000041e8 00000398 EMSMTA!otpmrcd+0x6b1
061aff8c 00554ac8 000041e8 02e82705 00000017 EMSMTA!otpmmain+0x38a
061affb8 77f04ee8 00000017 000041e8 02e82705 EMSMTA!sbpiwbep+0x58
The MTA may log several 9405 events in the Application event log before it stops with the above call stack logged in the Drwtsn32.log file. The 9405 events appear similar to the following:
Event ID: 9405
An unexpected error has occurred which may cause the MTA to terminate. Error: Releasing unowned write lock 5589271. [BASE DISP:ROUTER 23] (16)
Event ID: 9405
An unexpected error has occurred which may cause the MTA to terminate. Error: Access violation (0xc0000005) at Address 0x49863e reading from 0x45495049. [BASE DISP:ROUTER 14] (16)
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
WORKAROUND
If you run MTACheck several times, it may allow the MTA to restart.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
Additional query words: xmrp
Keywords: kberrmsg kbexchange550sp4fix kbprb kbqfe KB275647
