Article ID: 274786
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Service Pack 3
This article was previously published under Q274786
SYMPTOMS
If you modify the Mapnotes.tbl file to send attributes from Exchange Server to the Lotus Notes Server field, and that field is not present in the Notes database, the addresses in the Notes address book may be deleted if you request a full reload. The following error messages may be logged in the connectivity logs:
CAUSE
This problem can occur during directory synchronization (dirsync) from Exchange Server to Notes if a new field that did not previously exist in Notes appears in the mapping rules; in that case, the Notes entry is not updated at all. Because a full reload from Exchange Server to Notes forces the data to replicate to Notes, Notes determines that the entries that are not updated or created have disappeared from the address book, and deletes those entries.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
WORKAROUND
To work around this problem, make sure that the mapping rules are correct before you change the production .tbl files.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
249878 XFOR: Notes Dirsync Does Not Catch All Changes While Using Mapping Rules
250400 XFOR: DXANOTES Writes Mail Server Data to the Personal Document of the Target Address
Additional query words: NAB
Keywords: kbbug kbexchange550sp4fix kbfix KB274786
