Article ID: 271240
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Windows Millennium Edition
This article was previously published under Q271240
SUMMARY
This article provides a copy of the information that is contained in the Setup.txt file included with Windows Millennium Edition (Me). The Setup.txt file is a file that provides late-breaking information about Windows Me Setup issues.
The Setup.txt file is located in the Win9x folder on the Windows Me CD-ROM.
MORE INFORMATION
-----------------------------------------
Microsoft Windows Millennium Edition
README for Setup
June 2000
------------------------------------------
(c) Copyright Microsoft Corporation, 2000
This document provides complementary or late-breaking
information to supplement the Microsoft(R) Windows(R)
Millennium Edition (Windows Me) documentation.
--------
CONTENTS
--------
QUICK TIPS FOR AN ERROR-FREE SETUP
GENERAL SETUP ISSUES
INSTALLING WINDOWS ME FROM MS-DOS
PERFORMING A CLEAN BOOT
ANTIVIRUS SOFTWARE
FINDING HARD-DISK PROBLEMS DURING SETUP USING SCANDISK
.CAB FILE ERRORS DURING SETUP
REMOVING WINDOWS ME FROM YOUR COMPUTER
NOTES IF YOU HAVE A COMPRESSED DRIVE
INSTALLING WINDOWS ME WITH WINDOWS NT
SETUP ERROR MESSAGES
HARDWARE NOTES
==================================
QUICK TIPS FOR AN ERROR-FREE SETUP
==================================
Disable all antivirus programs running on your computer.
If these utilities are left running during Setup, your
computer may stop responding.
NOTE: Some computers have antivirus capabilities built
into the system. If this option is left enabled in
BIOS/CMOS settings, you may receive a warning about
"virus-like activity" or "Master Boot Record" changes.
You must allow these changes to take place for Setup
to complete successfully. For more information, see
your antivirus software documentation.
Run ScanDisk to check and fix any problems with your
hard disk(s).
Close all running programs. This includes disabling
any screen savers, Advanced Power Management settings,
and other programs that may cause Setup to stop
responding. See "Performing a Clean Boot" for more
information.
====================
GENERAL SETUP ISSUES
====================
Disk Space Requirements
-----------------------
Because many factors go into calculating the amount of
free space required for Windows Me, these figures are
only estimates based on typical Windows Me installs.
Typical upgrade from Windows 95: requires approximately
295 MB of free hard-disk space, but may require as much
as much as 435 MB, depending on your system configuration.
Full install on a FAT16 drive: requires
535 MB of free hard-disk space, but may range between
495 MB and 635 MB depending on system configuration and
options selected.
Full install on a FAT32 drive: requires
480 MB of free hard disk space, but may range between
455 MB and 535 MB, depending on system configuration and
options selected.
Also, if you are installing Windows Me to a drive other
than C, Setup can require up to 25 MB of free disk space
on drive C for the system and log files created during Setup.
Uninstall: If you want to back up your previous Windows
installation before upgrading, select the Save Your System
Files option during Setup. This will allow you to uninstall
Windows Me in the event you have problems. However, there are
certain cases in which you cannot do this:
- You are installing to a new directory or setting up a clean
install with no previous version available.
MAKE A NEW STARTUP DISK! Because of changes in the real-mode
and protect-mode kernels to support FAT32, Windows Me startup
disks are not compatible with earlier versions of Windows.
Therefore, when you set up Windows Me for the first time, be
sure to make a new Startup Disk, EVEN IF YOU ARE NOT PLANNING
TO USE FAT32.
=================================
INSTALLING WINDOWS ME FROM MS-DOS
=================================
If you are starting with a clean or new hard disk or if you
have problems running Setup from your previous version of
Windows, you may have to run Windows Me Setup from MS-DOS.
Although installing from MS-DOS is typically the slower
method of installation, it is often the safest and should
be used when other types of installations fail.
MS-DOS Boot Hot Keys
--------------------
There are several ways to start your computer safely to
an MS-DOS command prompt. The easiest way is by using
these hot keys:
- Windows 98 / Windows 98 Second Edition
Hold the CTRL key down while your computer is booting.
This will take you directly to the Windows 98 Boot
Menu (the F8 key is still functional, but there is
no "Starting Windows 98" prompt in Windows 98, so
it's hard to know exactly when to press it).
- Windows 95
Press the F8 key at the "Starting Windows 95" prompt.
This will take you to the Windows 95 Boot Menu.
- MS-DOS 6.x
Press the F8 key at the "Starting MS-DOS" prompt. This
allows you to manually choose which drivers to load or
to bypass your system files.
- Real-mode CD-ROM drivers
You will need real-mode CD-ROM drivers loaded so you
can access Windows Me. If you have run Windows Me before
and have created a Startup disk, you can use the CD-ROM
drivers included on that disk. If you do not have a Startup
disk, you will need to run the installation program that
came with your CD-ROM hardware.
After you have access to your CD-ROM drive, you can switch
to the drive containing the Windows Me CD and type SETUP.
Setup should now continue.
Editing Your Config.sys and Autoexec.bat Files
----------------------------------------------
Your computer's Config.sys and Autoexec.bat files tell your
computer what programs and devices to load at startup (for
example, a virus-scanner program in the Autoexec.bat file
may direct your computer to automatically load that program).
Windows Me Setup will not run properly with some programs
and devices. To remove or disable such a program or device,
you may need to edit the Config.sys and/or Autoexec.bat files.
To edit the Config.sys and Autoexec.bat files in Windows 95:
1. Click Start, click Run, type Sysedit, and then press ENTER.
2. In the Config.sys or Autoexec.bat dialog box, type REM
at the beginning of any line(s) that you want to disable.
3. Save changes and restart your computer.
To edit the Config.sys and Autoexec.bat files in Windows 98:
1. Click Start, click Run, type Sysedit, and then press ENTER.
2. Click the Autoexec.bat or Config.sys tab and clear the
check box at the beginning of any line(s) that you want
to disable.
3. Click Apply, click OK, and then restart your computer.
Tips for Installing Real-Mode CD-ROM Drivers
--------------------------------------------
If you are currently running Windows 95, you may already have
a portion of the CD-ROM drivers loaded. If you can shut down
to MS-DOS mode and get access to your CD-ROM drive, try the
following:
1. Start your computer.
2. When you see the "Starting Windows 95" prompt, press F8.
3. Choose "Command Prompt Only."
4. At the C:\ prompt type: DosStart.bat.
You should now have access to your CD-ROM drive.
If you lose access to your CD-ROM during Windows Me Setup,
try restarting your computer. Either Setup will continue
on its own, or you should run Setup again, choosing Safe
Recovery if prompted.
Installing Windows Me Edition from Your Hard Disk
-------------------------------------------------
You can eliminate most of the problems associated with file
copy and disk I/O issues by copying all the Setup files to
your hard disk and then installing from your hard disk. You
can unload your CD-ROM drivers and free up conventional
memory to assist with low-memory errors in this type of
install.
To copy the Setup files locally
if you are installing over Windows 95:
1. Free an additional 120 MB of disk space in addition to what
Setup will require. Setup will typically require 295 MB for
an upgrade from Windows 95 depending on the file system.
2. Create a temporary folder named W9xFlat to store the Setup
files on that drive.
3. Copy the contents of the Win9x folder on your Windows Me CD
to the temporary folder you just created. You should also
copy the Win9x subfolders, but this is not essential if you
do not have sufficient disk space.
4. Restart your computer. When you see the "Starting Windows 95"
prompt, press F8, and then choose Safe Mode Command Prompt
Only.
5. Switch to the temporary folder containing the Windows Me Setup
files and type: SETUP.
To copy the Setup files locally
if you are installing from MS-DOS:
1. Make sure you have access to your CD-ROM drive. For more
information, see above.
2. Free an additional 120 MB of disk space over what Setup
requires. Setup typically requires 295 MB for an upgrade
from MS-DOS.
3. Create a temporary folder named "W9xFlat" on the drive with
plenty of free space to store the Setup files. To create a
temporary directory, switch to that drive letter and type:
MD W9xFlat.
4. Switch to the Win9x folder on the Windows Me CD-ROM.
5. Copy the Windows Me Setup files to the temporary folder you
just created by typing: Copy *.* <drive letter>\W9xFlat.
6. After all the files are copied, restart your computer and
perform a clean boot by bypassing your startup files. For
more information, see "Performing a Clean Boot."
7. Switch to the temporary folder you just copied the files
to and start Setup by typing: SETUP.
=======================
PERFORMING A CLEAN BOOT
=======================
Third-party device drivers, utilities, or other programs
can prevent a successful install. Clean-booting your system
can fix many of these problems. You can perform a clean
boot by:
Using a floppy disk to start your computer:
- Boot from a Windows Me Startup Disk. This disk allows
the option for loading with or without CD-ROM drivers
and is a clean environment for running Setup.
- Boot from a previous Windows 98SE/98/95 or MS-DOS boot
disk. This does not give access to your CD-ROM drivers,
but can be used if you copy the Setup files to your hard
disk as described above.
Windows 95 Safe Mode Command Prompt Only:
- Start your computer and hold down F8 at the "Starting
Windows 95" prompt.
- Choose Safe Mode Command Prompt Only. This also does
not provide access to your CD-ROM drive, but can be
used if the Setup files are copied to your hard disk
as described above.
Windows 98 / Windows 98 Second Edition step-by-step boot:
If you want to load some drivers manually, do this:
- Start your computer and hold down F8 at the "Starting
Windows 98" prompt.
- Choose the Step by Step option.
- Choose Yes only for devices you want to be loaded. In
most cases, you should say Yes to Himem.sys.
==================
ANTIVIRUS SOFTWARE
==================
Make sure that no antivirus program is running while you
are setting up Windows Me. If the program is a terminate-
and-stay-resident (TSR) program, remove any references to
it in your Autoexec.bat, Config.sys, and Win.ini files.
If your BIOS has built-in virus protection, disable it
before running Setup. To disable it, you must use the CMOS
setup program for your BIOS. For more information, see your
computer documentation.
See the notes for specific antivirus programs below.
CMOS/BIOS-Enabled Virus Protection
----------------------------------
Some computers come with built-in virus protection. If this
is left enabled, you may be warned with "Virus-like Activity"
or "Master Boot Record Changed" messages. You must allow these
changes to take place. If you choose to restore the previous
settings, your computer may no longer start.
Norton AntiVirus
----------------
If Norton AntiVirus is installed, you may see the following
warning at the end of the initial file copy procedure:
Application Wininst0.400\Suwin.exe is
attempting to update the Master Boot Record
You should choose Continue (C) for Setup to finish properly.
If you do not allow these changes to take place, Setup may
stop responding.
Dr. Solomon's AntiVirus
-----------------------
If you are running Dr. Solomon's AntiVirus utility, you may
receive a blue screen fatal exception error in Ios.vxd while
trying to create a Startup disk during Setup. You should click
Cancel on the Startup disk screen when the progress bar is at
20%. This will allow Setup to continue. Look for an update to
Dr. Solomon's AntiVirus software on their Web site to resolve
this issue.
======================================================
FINDING HARD-DISK PROBLEMS DURING SETUP USING SCANDISK
======================================================
The version of ScanDisk run during Windows Me Setup only
checks for errors; it does not fix them. If problems exist,
Setup cannot continue until they are fixed.
To fix these problems, quit Setup and run ScanDisk from
Windows 95, Windows 98, or MS-DOS. See below for more
information about using ScanDisk to resolve these issues.
Fixing Hard-Disk Problems
-------------------------
If, during Setup, you see a message telling you that you
must run ScanDisk to fix problems on your hard disk, follow
these steps to fix the problems.
If you are setting up Windows Me over MS-DOS:
1. If you are setting up from a CD, insert the CD, and then
type the following:
d:\win9x\scandisk.exe /all
where "d" is the drive that contains the CD.
2. Follow the instructions on your screen, and fix any
problems that ScanDisk finds.
3. Run Setup again.
If you are setting up Windows Me over a previous version
of Windows 98 or Windows 95:
1. Quit Setup.
2. On the Start menu, point to Programs, point to Accessories,
point to System Tools, and then click ScanDisk.
3. Check your hard disks and any host drives for errors, and
repair any problems found. Be sure to do a complete surface
scan on all your drives, or Setup may still find errors.
Problems Running ScanDisk
-------------------------
There are certain cases where ScanDisk may not be able to fix
an issue or is producing errors.
If you still don't have enough memory, or if you have other
problems while Setup is running ScanDisk, you can bypass
ScanDisk in Setup by running Setup with the /IS option. To
do this, type the following command:
setup /is
NOTE: Bypassing ScanDisk during Setup is not recommended.
If you do, there may be problems with your hard disk
that could cause Windows Me not to install or run correctly.
=============================
.CAB FILE ERRORS DURING SETUP
=============================
When you try to install Windows Me, or install a component
that requires copying files from the original Windows disks
or CD-ROM, you may receive one of the following messages:
- Setup has detected the following decoding error:
"Could not decode this setup (.cab) file. Setup will
attempt to recover from this situation. Click OK to
continue."
- "Setup has encountered an error extracting the Windows
files to your computer. To resolve this issue, you may
need to boot from the Emergency Boot Disk and run Setup
from MS-DOS. If you continue to receive these errors, see
the .cab errors section of the Setup.txt file for additional
information."
This behavior can occur for any of the following reasons:
- Your Windows Me CD-ROM may be damaged, dirty from smudges
or fingerprints, or may contain scratches.
- Your CD-ROM drive is not functioning properly. The CD-ROM
may vibrate too much for the laser to accurately read the
data.
- Your computer is over-clocked. Extracting files from the
Windows Me cabinet files is memory intensive. If your
computer is over-clocked beyond the default settings, it
can contribute to decoding errors. Computers that are not
over-clocked but are having a cooling problem can also
experience decoding errors.
- Your computer has bad or mismatched RAM or cache. For
example, you are using EDO and non-EDO RAM, or you are
using different RAM speeds. Even if Windows seems to
be running without problems, the additional stress of
extracting files and accessing the disk may contribute
to decoding errors.
- Your computer has Bus Mastering or Ultra DMA enabled
in the BIOS and in Device Manager. The data may be
moving too quickly for the system to keep up.
- You are using a third-party memory manager.
- There is a virus on your computer.
To resolve this error message, try any of the following
suggestions.
- Remove the CD-ROM from the CD-ROM drive, rotate it
one-quarter to one-half a turn, reinsert the CD-ROM
into the drive, and then click OK.
- Remove the CD-ROM from the CD-ROM drive. Clean it with
a soft cloth, reinsert the CD-ROM into the drive, and
then click OK.
- Try using real-mode CD-ROM drivers. If you are unable
to locate the real-mode CD-ROM drivers for your CD-ROM
drive, try using the CD-ROM drivers on the Windows Me
Startup Disk. The Windows Me Startup disk provides support
for most types of CD-ROM drives, including (IDE)and (SCSI)
CD-ROM drives. Run Windows Setup from MS-DOS.
- Create an empty folder on one of your hard drives named
W9xflat. Copy the contents of the Win9x folder on the CD-ROM
to the W9xFlat folder you just created. If you are unable to
copy the contents of the Win9x folder on the CD-ROM to your
hard disk, the CD-ROM may be damaged.
- Check your computer for a virus by using virus-detection
software.
- Run Windows Me Setup using the following command:
setup /c
This switch bypasses running SMARTDrive. This makes Setup
run slower, but it should be a more reliable environment to
run in.
- If you are still receiving .cab errors in Windows Me, you can
manually extract all the Windows Me files from the Windows Me
cabinet files on the CD-ROM to your hard disk, and then run
Windows Me Setup from your hard disk. It requires approximately
300 MB of free hard disk space to extract the Windows Me files.
You can use the Ext.exe utility to extract the Windows Me files.
This utility is located on the Windows Me Startup disk and in
the \Oldmsdos folder on the Windows Me CD-ROM. To manually
extract the Windows Me Edition files, follow these steps:
1. Insert your Windows Me Startup disk in the floppy disk
drive, and then restart your computer.
NOTE: If you do not have a Windows Me Startup disk, see the
section "Tips for Installing Real-Mode CD-ROM Drivers" under
"Installing Windows Me from MS-DOS."
2. At the command prompt, type the following:
ext
3. When you are prompted for the location of the cabinet files,
type the path to the W9xFlat folder that you already created.
4. When you are prompted for the files to extract, type the
following:
*.*
5. When you are prompted for the location to which the files
are to be extracted, type in the path to the W9xFlat
folder you created earlier.
NOTE: This does not extract the files in the Precopy1.cab
and Precopy2.cab cabinet files.
6. After all the files have been extracted, run Setup from the
W9xFlat folder on your hard disk.
- If all the above steps fail, you can try to slow down your
computer. To slow down your computer, you can try changing
your computer's CMOS settings. Bus mastering, external/
internal cache, RAM settings/timings, and other settings
contribute to the speed at which your computer runs.
For information about how to change these settings, consult
the documentation that is included with your computer.
======================================
REMOVING WINDOWS ME FROM YOUR COMPUTER
======================================
Saving System Files
-------------------
Windows Me Setup offers you the option of backing up your
previous version of Windows in case Windows Me needs to be
uninstalled later. To enable this option, you must select
the Save Your System Files option when prompted during Setup.
Setup will then create the following hidden files necessary
to uninstall Windows Me:
- W9xundo.dat
- W9xundo.ini
- Winlfn.ini
NOTE: Deleting these files will prevent Windows Me from
being uninstalled.
If any of the following apply, you will not be able to
uninstall Windows Me, and Setup will not prompt you to
Save System Files:
- You are installing to a new directory or a clean install
with no previous version available.
NOTE: The files necessary to remove Windows Me must be saved
on a local hard drive. You cannot save them to a network drive
or a floppy disk. As long as two or more drives have adequate
free space, you can select the drive to which to save the
uninstall information.
Removing Windows Me
-------------------
To remove Windows Me and completely restore your system to
its previous versions of Windows 95 or Windows 98/SE:
1. Click Start, point to Settings, and then click Control
Panel.
2. Open Add/Remove Programs.
3. On the Install/Uninstall tab, click Uninstall Windows
Millennium Edition, and then click Add/Remove.
Or if you are having problems starting Windows Me, use your
Startup disk to start your computer, and then run UNINSTAL
from the Windows\Command directory.
NOTE: UNINSTAL needs to shut down Windows Me. If there is
a problem with this on your computer, restart your computer
manually.
If Setup did not finish successfully and you want to restore
your previous versions of Windows 95 or Windows 98/SE,
you can run UNINSTAL from the Windows\Command directory on
your hard disk.
If Windows Me is running and you want to remove the uninstall
files to free disk space, follow these steps:
1. Click Start, point to Settings, and then click Control Panel.
2. Open Add/Remove Programs.
3. Click Remove Windows 95 system files (Uninstall Info).
You can no longer remove Windows Me.
====================================
NOTES IF YOU HAVE A COMPRESSED DRIVE
====================================
If you have compressed your Windows drive, you will not be
able to install Windows Me. If you have other compressed
drives on your computer, you will be warned that they will
not be accessible after you upgrade to Windows Me.
=====================================
INSTALLING WINDOWS ME WITH WINDOWS NT
=====================================
You cannot install Windows Me over any version of
Windows NT, but they can exist together on a single
system. However, for compatibility reasons, it is
recommended that you install each to a separate hard
disk or partition. If Windows NT is already installed,
Windows Me Setup will add itself to the Windows NT boot
menu to allow you to multi-boot between Windows Me
and Windows NT.
If you can no longer boot Windows NT, you should boot
from the Windows NT recovery disks and choose the Repair
option to restore the Windows NT boot files.
When you install Windows Me on a computer that has drives
created with Windows NT, you may receive the following
error:
"Setup has detected that your hard disk has a 64K-cluster
FAT partition. Because ScanDisk does not work on disks
with this cluster size, Setup cannot continue. To complete
Setup , you must repartition your hard disk, format the
partition with a FAT file system that has a cluster size
of 32K or less, and then restart Setup."
Running Setup with the "/is" parameter (e.g., Setup /is)
will bypass ScanDisk and avoid this problem.
Setting Up a Dual-Boot Scenario with Windows NT
------------------------------------------------
To set up a dual-boot configuration on an x86 computer,
install the operating system in the usual way, and then
edit the Boot.ini file as described below. All system
startup information is stored in the Boot.ini file, which
is created automatically during Setup at the root of your
computer's hard disk.
To edit the Boot.ini file:
1. In Windows Explorer, click View, click Options, and
then click Show All Files.
2. Make sure Hide File Extensions For Known File Types
option is not selected, and then click OK.
3. Right-click the Boot.ini file, and then click Properties.
4. Clear the Read-Only check box, and then click OK.
5. Right-click the Boot.ini file, click Copy, right-click
a blank area of the Explorer dialog box, and then click
Paste. A backup copy with the file name "Copy of
Boot.ini" will be created.
6. Double-click the Boot.ini file.
7. Add the name and location of the alternate system in
the [operating systems] section of the file, as in the
following example:
[operating systems]
C:\Winnt="Windows NT 4.0"
C:\="Microsoft Windows"
8. Save and close the Boot.ini file.
9. Right-click the Boot.ini file, and then click Properties.
10. Select the Read-Only check box, and then click OK.
====================
SETUP ERROR MESSAGES
====================
This section lists specific messages that you may encounter
during Setup and provides information about what to do next.
Message SU0015
--------------
"Setup detected a Windows NT file system partition on your
hard disk. Files on this partition will not be available when
you use Windows Millennium Edition."
This message is for informational purposes only, and cannot
be bypassed. If you choose to continue, you will not be able
gain access to NT file system partitions from within Windows Me.
Message SU0018
--------------
"Setup cannot create files on your startup drive and cannot
set up Windows Millennium Edition. There may be too many
files in the root directory of your startup drive, or your
startup drive letter may have been remapped."
The root folder of a drive holds a maximum of 512 entries
(files or folders). This message indicates that Setup has
detected too many directory entries in the root folder of
your computer, and Setup cannot create the files it needs
to set up Windows Me. Move or delete some files from the
root folder of your drive, and then run Setup again.
"Unrecoverable Setup Error" Message
-----------------------------------
"Unrecoverable Setup Error. Setup cannot continue on this
system configuration. Click OK to quit Setup." This error
could be caused by various conditions. For more information,
see "General Setup Issues" and "Installing Windows Me from
MS-DOS."
Not Enough Memory Messages
--------------------------
If you encounter an Out of Memory message, you can increase
conventional memory by commenting out TSRs and loading device
drivers into the upper memory area. For information about how
to perform these steps, see Microsoft Knowledge Base Article
Q134399, "How to Increase Conventional Memory for MS-DOS-Based
Programs" at the following Web site:
http://support.microsoft.com/support/kb/articles/q134/3/99.asp
Not Enough Disk Space Messages
------------------------------
You can recover disk space by implementing any or all of the
following suggestions:
- Right-click the Recycle Bin, and then click Empty Recycle Bin.
- Delete the contents of your Internet browser cache folder.
- Delete files with the extensions .bak and .tmp.
- Delete unused program folders (be sure to back up data first).
- Delete the old MS-DOS folder, unless you intend to configure
your computer to run both Windows Me and MS-DOS. (First, be
sure you have a startup disk that supports access to the
CD-ROM drive.)
- Delete the hidden file Winundo.dat from the previous
installation of Windows 95 or Windows 98.
Setup Cannot Write to the Temporary Directory
---------------------------------------------
This message may appear because there is insufficient disk
space for the temporary directory. If space is available
on another drive, use the following command line to change
the temporary directory location:
Setup /T:<drive letter>:\TEMP
If you do not have space available on another drive, free
some disk space, and then run Setup again. See the "Not
Enough Disk Space" Messages section for files that can be
deleted.
Message SU0010, SU0012, SU0015, or SU0016
-----------------------------------------
If you receive one of these messages during Setup,
see "Installing Windows Me with Windows NT."
Message SU0011
--------------
If your hard disk is password-protected, Setup will not
finish successfully. You must first remove the password
protection. For more information, see your computer
documentation.
Message SU0013
--------------
To set up Windows Me, your startup drive must be an MS-DOS
boot partition. If your startup drive is formatted as HPFS
or NTFS, you must create an MS-DOS boot partition before
running Setup. For more information about creating an
MS-DOS boot partition, see your computer documentation.
You may also receive this error if you have third-party
partitioning software, such as EZ drive or Disk Manager,
installed. If you do, restart your computer and run Setup
from an MS-DOS command prompt. For more information, see
"Installing Windows ME from MS-DOS."
Standard Mode Messages
----------------------
If you get any of the following error messages, remove any
memory managers (such as EMM386.exe, QEMM, or 386Max) from
your Config.sys file, and then run Setup again.
Standard Mode: Invalid DPMI return.
Standard Mode: Fault in MS-DOS Extender.
Standard Mode: Bad Fault in MS-DOS Extender.
Standard Mode: Unknown stack in fault dispatcher.
Standard Mode: Stack Overflow.
NOTE: If you still have problems, add EMM386.exe back into
your Config.sys file and exclude all ranges. For example:
device=c:\windows\emm386.exe x=A000-FFFF
If you encounter these messages or if your computer stops
responding during Setup, turn on double-buffering in
SmartDrive. Several SCSI hard drives and some ESDI drives
require double-buffering.
To turn on double buffering, add the following line to
the beginning of your Config.sys file:
device=c:\windows\smartdrv.exe /double_buffer+
where "c:\windows" is the path to your Windows directory.
"Setup Could Not Back Up Your System Files" Message
---------------------------------------------------
If you see this error message while Setup is saving your
system files, you may not have enough disk space,
particularly on compressed disks. Free up space on the
drive you are saving your system files on (the default
drive is C) by removing unneeded files.
Uninstall can require up to 110 MB on many systems. If
Setup is not offering you the choice of saving your
system files, you may be very low on free disk space.
"Cannot Continue on This System Configuration"
----------------------------------------------
If you get this message, you may have an older,
incompatible disk partition. Before you run Setup, you
will need to back up your data and then repartition
your disk.
Message SU0167
--------------
A file or folder named Desktop exists on your computer.
Rename or move your current Desktop folder, and then
run Setup again.
Message SU0168
--------------
Your computer already has an operating system installed
which cannot be upgraded by this version of Setup. Please
obtain the Windows Millennium Edition Upgrade.
This error can occur when you are attempting to install an
OEM version of Windows Me over a previous version of Windows.
-or-
A program has installed an OEM version of SetupX.dll that
makes it appear that your current version of Windows is the
OEM version.
If you suspect this is the case, replace SetupX.dll with the
correct version from your current install media by carrying
out the following steps:
1. Place your Windows 95 or Windows 98 CD in your CD-ROM
drive.
2. From a command prompt, change to your CD-ROM drive letter.
3. Type "Extract /a base4.cab SetupX.dll /l c:\".
4. Copy the SetupX.dll from your C: to your Windows\System
directory.
5. Run Windows Millennium Edition Setup again.
SU99xxxx Messages
-----------------
SU99 is a prefix that is added to all errors that Setup does
not have a specific error message for. These errors are often
caused by low conventional memory. If you have already created
a Startup disk, quit Setup, shut down your computer, insert
the Startup disk, and then restart your computer. Then, run
Setup from the MS-DOS command prompt.
"Setup does not have enough conventional
memory to check your computer's hard disks"
-or-
"Setup could not check the hard drives on your computer"
--------------------------------------------------------
If you receive either of these errors, Setup was unable to
run ScanDisk to check your hard drives. This could be because
of low conventional memory or because your disk contains errors
that ScanDisk cannot fix when run from Setup. To work around
these errors, restart your computer in MS-DOS mode and run
ScanDisk All. Then, run Setup again. If Setup still fails,
restart your computer in MS-DOS mode and run ScanDisk /all
/surface. This will take a little longer, but it will ensure
that your hard disks are in good shape. If, after running
ScanDisk with these options, Setup still won't continue, you
should run Setup /is to bypass ScanDisk.
NOTE: Bypassing ScanDisk is not recommended and should be
used only if you are positive your disk(s) contain no errors.
If there are still errors, Setup may fail and your computer
may no longer start.
Windows Setup Error
-------------------
"Setup cannot continue on this system configuration. Click OK
to quit Setup. Then refer to Section 'Norton Bootlock' in
Setup.txt for instructions." Norton Bootlock is a feature of
Norton Your Eyes Only. This message indicates that you need
to use the Norton BootDisk you created with Norton Your Eyes
Only to remove this feature. Restart your computer with the
Norton BootDisk and then follow the instructions on the screen.
When this step is finished, run Setup again.
MWAVE Modem Driver - IBM ThinkPad Model 600, 600E, 770X and 770Z
----------------------------------------------------------------
If you have one of these models please check the version of the
Mwave Modem driver. To check the version, select [[Start]-
[Program]-[Programs]-[ThinkPad Modem]-[Modem Quick Test].
The version appears as 'ThinkPad Modem 2.50 Build 16'.
If the Version is 2.60 Build 36 or older, you need to update your
MWAVE Modem driver. Please read UPDATE.TXT in the
"Driver\Modem\IBM\" on your CD before upgrading to Windows
Millennium Edition.
To Update:
If your driver is version 2.35 or 2.36:
1. run the Setup.exe program located in the folder labeled
"\Driver\Modem\IBM\OLDMWAVE".
2. When you are prompted with "Do you wish to continue your
software upgrade now?", click 'Yes'. This requires a system
reboot once completed.
3. When you are prompted to provide the folder name for the new
driver, enter "\Driver\Modem\IBM\Disk1" and then
"\Driver\Modem\IBM\Disk2".
4. You can now proceed with the Windows Millennium Edition
upgrade.
If your driver is version 2.50, 2.51 or
2.60.xx(xx is Build 36 or older):
Go to the "\Driver\Modem\IBM" directory on your Windows Millennium
Edition CD.
1. Run the Setup.exe program located in the folder labeled Disk1.
2. When you are prompted with "Setup has detected an existing
ThinkPad Modem driver software. You must remove it before
installing the new driver software", click OK.
3. ThinkPad DSP applet will pop up. Select the Utilities tab, and
click "Remove ThinkPad Modem driver software" and follow the
instructions.
4. When the driver software is successfully removed, run the
Setup.exe program located in the folder labeled Disk1 again.
==============
HARDWARE NOTES
==============
This section includes notes on specific system configurations
that may prevent Setup from installing Windows Me successfully.
If you have one of these video cards, contact your vendor about
getting a new video BIOS update.
- Diamond Speed Star PCI video card with BIOS
version 1.01
- Diamond Viper PCI VGA Video Adapter
- Diamond Stealth video card, Bios v1.03
Toshiba Computers:
The ltmodem driver, version 2.16 and earlier must be
upgraded prior to installing Windows Millennium.
Toshiba Windows 95 Utilities must be removed using the
Toshiba uninstall utility prior to installing Windows
Millennium.
Contact the following sites for additional information:
US - http://pcsupport.toshiba.com/
Canada - http://www.toshiba.ca/downloads
Japan - http://www5.toshiba.co.jp/tpmc
Australia & New Zealand - http://www.isd.toshiba.com.au
Europe - http://support.toshiba-tro.de/Upgrades
or access the Toshiba Bulletin Board at:
+49-941-7807 999 Analog
+49-941-7810 500 ISDN 1
+49-941-7813 131 ISDN 2
For additional support, refer to your User Manual to find
the nearest Toshiba support contact.
Keywords: kbinfo KB271240
