Article ID: 268380
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
- Microsoft Exchange Server 5.5 Service Pack 1
- Microsoft Exchange Server 5.5 Service Pack 2
- Microsoft Exchange Server 5.5 Service Pack 3
This article was previously published under Q268380
SYMPTOMS
The Exchange Server information store may stop responding (crash) and produce a Dr. Watson log and a User.dmp file with the following call stack:
FramePtr RetAddr Param1 Param2 Param3 Function Name
054af980 006edf2c 00000000 37020000 054af9e4 STORE!TNEF_AddProps+0x348
054afa10 0047ce0c 00000000 37020000 054af9e4 STORE!CmnBptMessage::hrTNEFAttach+0xc0
054afa50 0047cba4 00000000 37020000 054af9e4 STORE!CRFCMIMEemtr::hrEndOfBody+0x200
054afab0 0047909c 00000000 00000000 054af9e4 STORE!CmcvtrBdy::hrEmit+0x190
054afb00 00478f80 00000000 00000000 054af9e4 STORE!CINETemtr::hrEmit+0x100
054afb40 004a3430 00000000 00000000 054af9e4 STORE!CConvertStream::Read+0x11c
054afb80 004a2674 00000000 00000000 054af9e4 STORE!MCE::EcRenderBodyPart+0x25c
054afbf0 0049e004 00000000 00000000 054af9e4 STORE!MCE::EcDetermine822Size+0x120
054afc90 0049e8b0 00000000 00000000 054af9e4 STORE!IMAPCON::EcProcessFetchInfo+0x290
054afcd0 004a494c 00000000 00000000 054af9e4 STORE!IMAPCON::EcQueueFetchSet+0x128
054afd20 004a4f80 00000000 00000000 054af9e4 STORE!IMAPCON::EcProcessFetchSet+0x198
054afd90 004a1f50 00000000 00000000 054af9e4 STORE!IMAPCON::CbFetch+0x5bc
054afdf0 004a1340 00000000 00000000 054af9e4 STORE!IMAPCON::CbUid+0xe0
054afe30 6fcc8d24 00000000 00000000 054af9e4 STORE!IMAPCON::CbCommand+0xd08
CAUSE
An IMAP user has sent a command that the information store does not process correctly. The following command may cause this issue:
007H FETCH 1 (INTERNALDATE RFC822.SIZE FLAGS ENVELOPE BODY UID)
NOTE: The 007H and the 1 following the FETCH command may be different depending on conversation key and the message being accessed.
You can configure the IMAP protocol in the Exchange Server Administrator program to allow Rich Text Format (RTF). This setting enables the IMAP protocol to encode any OLE-embedded objects into a TNEF stream. When the preceding command is given to the IMAP service to retrieve a message with an embedded OLE object, such as a Clip Art picture, the preceding command may cause the store to crash. When the preceding command cannot correctly encode the OLE object into a TNEF stream. The preceding command works correctly when the setting to allow RTF is not set in the Administrator program.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft Download Center:
![[GRAPHIC: Download]](/wiki/index.php?title=File:Download.gif){kind=small}
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
WORKAROUND
You can turn off the option to allow RTF in the Administrator program. To do so:
- Start the Administrator program, and connect to the server that is experiencing this issue.
- Locate the Site\Configuration\Protocols object.
- Double-click the IMAP4 object in the right pane.
- Click the Message Format tab.
- Click to clear the Use Microsoft Exchange rich-text format check box.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbfix kbqfe KB268380
