Article ID: 266315
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q266315
SYMPTOMS
In rare instances, when a blue-screen "Stop" error occurs, the Memory.dmp file is not the correct size (generally, it will be much smaller than it should be). When this occurs, there is no indication of the problem in the event log.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform
--------------------------------------------------
2000/06/20 10:21a 24,928 Savedump.exe Intel
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB266315
