Article ID: 266251
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
This article was previously published under Q266251
SYMPTOMS
The writing of memory dumps may stop or stall under certain circumstances when the Physical Addressing Extension (PAE) option is enabled.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name
---------------------------------------
09/01/00 05:15p 95,456 Hal.dll
09/01/00 05:15p 63,968 Hal486c.dll
09/01/00 05:16p 81,696 Halaacpi.dll
09/01/00 05:16p 66,656 Halacpi.dll
09/01/00 05:15p 92,064 Halapic.dll
09/01/00 05:15p 148,800 Halborg.dll
09/01/00 05:16p 82,656 Halmacpi.dll
09/01/00 05:15p 93,504 Halmps.dll
09/01/00 05:15p 69,088 Halsp.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbhotfixserver KB266251
