Microsoft KB Archive/263567

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Knowledge Base

XCON: Message Transfer Agent Stops Responding and Cannot Be Stopped

Article ID: 263567

Article Last Modified on 10/28/2006


  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q263567


If you connect two Exchange Server computers using a connector such as an X.400 Connector, and then remove the connector on one of the servers, the message transfer agent (MTA) on the other server may stop responding (hang) if it attempts to connect to the MTA on the first server. If you attempt to stop the MTA on the other server, you are unable to do so.


This issue occurs when the server on which the connector is removed has more than one computer name associated with it. Under these circumstances, a remote MTA may not properly increment an array index counter when it attempts to connect to the MTA on the server.


To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Keywords: kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB263567