Article ID: 263186
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
- Microsoft Outlook 2000 Service Pack 1
This article was previously published under Q263186
SYMPTOMS
If your computer is configured to use Microsoft Word 2000 as your e-mail editor for Outlook, if you have never started Word 2000, and if you create a new message or open an existing message in Outlook, you may see the following error message:
You receive the error message after you install Norton AntiVirus 2000.
CAUSE
The Norton AntiVirus (NAV) plug-in for Microsoft Office 2000 is preventing Outlook 2000 from properly accessing Word 2000.
RESOLUTION
Contact your antivirus software vendor to obtain either an updated version of their product or assistance with reconfiguration of their product which will resolve this problem.
For more information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
329820 How to use Office programs with the Norton AntiVirus Office plug-in
MORE INFORMATION
More information about this issue is available in the Symantec Knowledge Base Document ID #1999100112431406: "Wordmail can't start" After Installing Norton AntiVirus 2000.
You can view this document at the following Symantec Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: OL2K
Keywords: kbprb KB263186
