Article ID: 260982
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q260982
SYMPTOMS
When you change the color depth from High Color (16-bit) to True Color (24-bit) on your Windows 2000-based computer while the DVD player is open, you may receive a "Stop 0x0000001E" error message on a blue screen.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 1.
Additional query words: 0x1e
Keywords: kbbug kbdisplay kberrmsg kbfix kbqfe kbwin2000sp1fix KB260982
