Microsoft KB Archive/259291

Knowledge Base

You receive the "cannot display the End User License Agreement" error message when you start Money for the first time

Article ID: 259291

Article Last Modified on 8/1/2007

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APPLIES TO

• Microsoft Money Plus Deluxe
• Microsoft Money Plus Home & Business
• Microsoft Money Plus Premium
• Microsoft Money 2007 Deluxe
• Microsoft Money 2007 Home & Business
• Microsoft Money 2007 Premium
• Microsoft Money 2006 Deluxe
• Microsoft Money 2006 Premium
• Microsoft Money 2006 Small Business
• Microsoft Money 2006 Standard
• Microsoft Money 2005 Deluxe Edition
• Microsoft Money 2005 Premium Edition
• Microsoft Money 2005 Small Business Edition
• Microsoft Money 2005 Standard Edition
• Microsoft Money 2004 Deluxe Edition
• Microsoft Money 2004 Premium Edition
• Microsoft Money 2004 Standard Edition
• Microsoft Money 2004 Small Business Edition
• Microsoft Money 2003 Deluxe Edition
• Microsoft Money 2003 Deluxe and Business Edition
• Microsoft Money 2003 Standard Edition
• Microsoft Money 2002 Standard Edition
• Microsoft Money 2002 Deluxe Edition
• Microsoft Money 2002 Deluxe and Business Edition
• Microsoft Money 2001 Standard Edition

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This article was previously published under Q259291

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to start Microsoft Money for the first time, you receive the following error message:

EULA Error

This application cannot display the End User License Agreement. This agreement must be displayed and accepted prior to running this application for the first time. Please reinstall the application you are trying to run.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Remove and then reinstall Money

For more information about how to remove and reinstall Money, click the following article number to view the article in the Microsoft Knowledge Base:

895866 How to remove and reinstall Microsoft Money

After you remove and reinstall Money, test to see if the issue is resolved. If you still receive the error message that is mentioned in the "Symptoms" section, continue with the following steps in the order that they appear in.

Back up the registry

Before you change the registry, export the keys in the registry that you plan to change, or back up the whole registry. If an issue occurs, follow the steps in the "How to backup, edit and restore the registry" article that is referenced later to restore the registry to its previous state.
For Windows Vista, follow these steps.

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Back up the registry" topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/c02cdc19-923e-450a-b796-c01059ca14151033.mspx

The computer is not connected to the Internet

View the "Back up the registry" topic in Windows Help and Support on the computer's hard disk by following these steps:

1. Click Start, and then click Help and Support.
2. In the Search Help box or in the Search online Help box, type Back up the registry, and then click Search Help.
3. In the list of topics, click Back up the registry.
4. Click the link that best describes the problem that you are experiencing.
5. Follow the suggestions to troubleshoot the problem that you are experiencing.

For more information about the Microsoft Windows 2000 version of these steps, click the following article numbers to view the articles in the Microsoft Knowledge Base:

322756 How to back up, edit, and restore the registry in Windows XP and Windows Server 2003

322755 How to back up, edit, and restore the registry in Windows 2000

For more information about the Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition version of these steps, click the following article number to view the article in the Microsoft Knowledge Base:

322754 How to backup, edit, and restore the registry in Windows 95, Windows 98, and Windows Me

Back up the whole registry

To back up the whole registry, use the Backup utility to back up the System State. The System State includes the registry, the COM+ Class Registration Database, and your start files.
To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Back up your files" topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/699ce30c-13f1-46ec-9684-e84bf4109dd81033.mspx

The computer is not connected to the Internet

View the "Back up your files" topic in Windows Help and Support on the computer's hard disk by following these steps:

1. Click Start, and then click Help and Support.
2. In the Search Help box or in the Search online Help box, type Back up your files, and then click Search Help.
3. In the list of topics, click Back up your files.
4. Click the link that best describes the problem that you are experiencing.
5. Follow the suggestions to troubleshoot the problem that you are experiencing.

For more information about how to use the Backup utility to back up the System State, click the following article numbers to view the articles in the Microsoft Knowledge Base:

308422 How to use Backup to back up files and folders on your computer in Windows XP

320820 How to use the Backup utility to back up files and folders in Windows XP Home Edition

Add the registry keys

Windows Vista

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
   
   If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. Locate and then click the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2006\Mny15

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type EULA, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.
7. On the Edit menu, point to New, and then click DWORD Value.
8. Type RegDisplay, and then press ENTER.
9. On the Edit menu, click Modify.
10. Type 1, and then click OK.

Microsoft Money 2005

Follow these steps, and then quit Registry Editor:

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
   
   If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. .
2. Locate and then click the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2005\Mny14

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type EULA, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.
7. On the Edit menu, point to New, and then click DWORD Value.
8. Type RegDisplay, and then press ENTER.
9. On the Edit menu, click Modify.
10. Type 1, and then click OK.

Microsoft Money 2004

Follow these steps, and then quit Registry Editor:

1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
   
   If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. .
2. Locate and then click the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2004\Mny12

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type EULA, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.
7. On the Edit menu, point to New, and then click DWORD Value.
8. Type RegDisplay, and then press ENTER.
9. On the Edit menu, click Modify.
10. Type 1, and then click OK.

Microsoft Money 2003, Money 2002, and Money 2000

To resolve this issue, read the End User License Agreement, and then download and install the Eulafix.exe file. To do this, follow these steps:

1. Quit Money if it is running.
2. Press the Windows key and R at the same time, type the following text in the Open box, and then click OK:

   "drive :\program files\common files\microsoftMicrosoft shared\works shared"

   Note You must include the quotation marks when you type this text. In this example, drive is the letter of the hard disk where Money is installed.
3. Double-click the Money version Eula.txt file--for example, Money 2002EulaMny11Eula.txt. Then, read the End User License Agreement (EULA). If you agree to the terms in the EULA, go to step 4.
4. On the File menu, click Close.
5. Obtain and then install the Eulafix.exe file.
   
   Note The Eulafix.exe file modifies the Windows Registry. The following file is available for download from the Microsoft Download Center:
   Download the http://download.microsoft.com/download/money2000bs/Update/1.0/WIN98/EN-US/Eulafix.exe package now. Release Date: Apr-10-2000
   
   For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

   119591 How to obtain Microsoft support files from online services

   Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Microsoft Windows XP and earlier versions

Microsoft Money 2004 and later versions

To resolve this issue in Money 2004 and later versions, change the Windows Registry. To change the registry, we recommend that you follow the steps that are listed in the Microsoft documentation only. If you can, use the Windows user interface instead of directly editing the registry. To add a registry key, click Start, click Run, type Regedit, and then click OK.

For more information about how to change the registry, follow these steps in Registry Editor:

1. On the Help menu, click Help Topics.
2. On the Contents tab, double-click Registry Editor.
3. Double-click How To.
4. Double-click Change Keys and Values, and then click the topic that you want.

Create the following keys for your version of Money.

Microsoft Money 2006

Follow these steps, and then quit Registry Editor:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2006\Mny15

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type EULA, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.
7. On the Edit menu, point to New, and then click DWORD Value.
8. Type RegDisplay, and then press ENTER.
9. On the Edit menu, click Modify.
10. Type 1, and then click OK.

Microsoft Money 2005

Follow these steps, and then quit Registry Editor:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2005\Mny14

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type EULA, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.
7. On the Edit menu, point to New, and then click DWORD Value.
8. Type RegDisplay, and then press ENTER.
9. On the Edit menu, click Modify.
10. Type 1, and then click OK.

Microsoft Money 2004

Follow these steps, and then quit Registry Editor:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2004\Mny12

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type EULA, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.
7. On the Edit menu, point to New, and then click DWORD Value.
8. Type RegDisplay, and then press ENTER.
9. On the Edit menu, click Modify.
10. Type 1, and then click OK.

Microsoft Money 2003, Money 2002, and Money 2000

To resolve this issue, read the End User License Agreement, and then download and install the Eulafix.exe file. To do this, follow these steps:

1. Quit Money if it is running.
2. Click Start, click Run, type the following text in the Open box, and then click OK:

   "drive :\program files\common files\microsoftMicrosoft shared\works shared"

   Note You must include the quotation marks when you type this text. In this example, drive is the letter of the hard disk where Money is installed.
3. Double-click the Money version Eula.txt file--for example, Money 2002EulaMny11Eula.txt. Then, read the End User License Agreement (EULA). If you agree to the terms in the EULA, go to the next step.
4. On the File menu, click Close.
5. Obtain and install the Eulafix.exe file. Note The Eulafix.exe file modifies the Windows Registry. The following file is available for download from the Microsoft Download Center:
   Download the http://download.microsoft.com/download/money2000bs/Update/1.0/WIN98/EN-US/Eulafix.exe package now. Release Date: Apr-10-2000
   
   For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

   119591 How to obtain Microsoft support files from online services

   Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

307545 How to recover from a corrupted registry that prevents Windows XP from starting

255875 Works error message: ...This application cannot display the End User License Agreement (EULA)

309340 How to use Backup to restore files and folders on your computer in Windows XP

308422 How to use backup to back up files and folders on your computer in Windows XP

320820 How to use the Backup utility to back up files and folders in Windows XP Home Edition

Additional query words: eula money2004 how to Money2006 Money2005 Money2004 Money2003 Money2002 Money2001 error

Keywords: kbui kbdownload kberrmsg kbfile kbgraphxlink kbprb KB259291

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