Microsoft KB Archive/258766

Knowledge Base

HP2000: How to Troubleshoot the "Hpub Caused an Invalid Page Fault in Module Qdgw.dll" Error Message

Article ID: 258766

Article Last Modified on 12/11/2003

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APPLIES TO

• Microsoft Greetings 2000 Standard Edition
• Microsoft Home Publishing 2000 Standard Edition
• Microsoft Home Publishing 2000 Express Edition

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This article was previously published under Q258766

SUMMARY

This article describes how to troubleshoot the following error message:

Hpub caused an invalid page fault in module Qdgw.dll.

You may receive this error message in any of the programs listed at the beginning of this article if any of the following conditions is true:

• Insufficient system resources are available to run the program.
• Too many fonts are installed on your computer.
• The printer driver installed on your computer is outdated.
• The video driver installed on your computer is outdated.

MORE INFORMATION

To troubleshoot this issue, use the following methods in the order in which they are presented.

Quit Unnecessary Programs

Quit all unnecessary programs that are running on your computer before you start Greetings or Home Publishing. To do this:

1. Press CTRL+ALT+DELETE.
2. In the Close Program dialog box, click any program except Explorer or Systray, and then click End Task.
   

If you receive a message stating that the program is busy or not responding, click End Task again.

1. Repeat steps 1 and 2 to quit all programs except Explorer and Systray.

If the issue continues to occur, restart the computer.

If the issue still continues to occur, proceed to the next method.

Clean Boot the Computer

Clean boot the computer to determine if the issue is caused by a command or a driver that starts automatically when you start the computer. To do this, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. Click Selective Startup, and then click to clear the following check boxes:
   • Process Autoexec.bat file
   • Process Config.sys file
   • Process Winstart.bat file
   • Load startup group items
   Note If any of these check boxes are unavailable, the related file is empty or does not exist.
4. Click the Win.ini tab.
5. Double-click the Windows folder.
6. Click to clear the load= and the run= check boxes.
7. Click OK.
8. When you are prompted to restart the computer, click Yes.

For more information about how to clean boot a Windows 98-based computer, please see the "Narrowing the Focus" section in the following article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Microsoft Windows 95

For additional information about how to clean boot a Windows 95-based computer, click the following article number to view the article in the Microsoft Knowledge Base:

243039 How to Perform a Clean Boot in Windows 95

If the issue continues to occur, proceed to the next method.

Use Clip Gallery to Import Images

If the issue occurs when you import or work with an image that is not included with Greetings or Home Publishing, add the image to Clip Gallery before you import it into your project.

To do this:

1. Click Start, point to Programs, point to Microsoft Clip Gallery, and then click Microsoft Clip Gallery.
2. Click Import Clips.
3. In the Look in box, click the folder that contains the image that you want to import.
4. Click the image that you want to import, and then click Import.
5. In the Description of this clip box, type a description of the image.
6. Click the Categories tab, and then click to select the check box for each category in which you want to include the image.
7. Click the Keywords tab, and add any keywords that you want to use when you search for the image in Clip Gallery. To add a keyword:
   1. Click New Keyword.
   2. In the Enter new keyword box, type a keyword, and then click OK.
8. Click OK.
9. Quit Clip Gallery.
10. Open your project in Greetings or Home Publishing, and then use Clip Gallery to insert the image.

For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

236208 HomePub Err Msg: ...Invalid Page Fault in Module Qdgw.dll

If the issue continues to occur, proceed to the next method.

Open a Different Project or Create a New Project

Open a different project or create a new project.

If the issue continues to occur, the original project is probably not damaged.

If the issue does not occur in the new project, the original project may be damaged. If this is the case, re-create the project.

If the issue continues to occur, proceed to the next method.

Remove Infrequently Used Fonts from the Fonts Folder

You may be able to resolve this issue by removing infrequently used fonts from the Fonts folder.

Note The number of fonts that you need to remove varies depending on the configuration of your computer. In most cases, this issue does not occur if fewer than 500 fonts are installed in the Fonts folder. However, this issue has been reported with as few as 300 fonts installed in the Fonts folder.

To check the number of fonts that are installed on your computer:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Fonts.
3. On the status bar at the bottom of the Fonts window, note the number of fonts that are installed on your computer.

For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

247602 Works 2000 Err Msg: The Works Task Launcher Cannot Access...

If the issue continues to occur, proceed to the next method.

Check the Configuration of Your Printer

Make sure that the printer is connected properly to your computer, and that the correct printer is configured to be the default printer:

1. Make sure that the printer cable is connected properly to both the printer and the printer port in your computer.
2. Click Start, point to Settings then click Printers.
3. Verify that a check mark appears on the icon for your printer.
   

If no check mark appears on the icon for your printer, right-click the icon, and then click Set as Default.

If the issue continues to occur, contact the manufacturer of your printer to inquire about how to obtain and install the latest version of the printer driver for your printer.

For information about how to contact the manufacturer of your printer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To work around this issue if you use an Epson Stylus printer, install either the Epson Stylus Color ESC/P2 printer driver or the Epson LQ 2550 printer driver, and then configure it to be the default printer.

For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

246170 Homepub 2K Err Msg: Invalid Page Fault in Module Qdgw.dll

To work around this issue if you use a different printer, install a dummy printer driver (such as a Hewlett-Packard Deskjet 550C), and then configure it to be the default printer. When you are ready to print your project, click Print on the File menu, click the correct printer in the Name box under Printer, and then click OK.

If the issue continues to occur, proceed to the next method.

Set Graphics Hardware Acceleration to Full

Make sure that the Graphics Hardware Acceleration setting is set to Full:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Performance tab, and then click Graphics.
4. Move the Hardware acceleration slider all the way to Full (the All accelerator functions setting).
5. Click OK, and then click OK again.
6. If you are prompted to restart the computer, do so.

If the issue continues to occur, proceed to the next method.

Install the Latest Version of Your Video Driver

Contact the manufacturer of your video adapter to inquire about how to obtain and install the latest version of the video driver for your video adapter.

For information about how to contact the manufacturer of your video adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: gr2k greet2k hp2k gpf ipf t-shoot trouble shoot

Keywords: kberrmsg kbhowto kbtshoot kbprint kbenv kbdisplay kbgraphic KB258766

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