Microsoft KB Archive/256231

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Article ID: 256231

Article Last Modified on 1/27/2007


  • Microsoft Word 97 Standard Edition

This article was previously published under Q256231


After you create a new document from your custom label template, when you print labels using the Envelopes and Labels command (on the Tools menu, click Envelopes and Labels), the label address may be printed with different formatting than what you specified in your label template.


Word displays the text in the Address box on the Label tab by using the Word default font. If you click Print, the label is printed using the Normal style in the template. If you click New Document, Word opens a new document based on the template, and the labels take on the Normal style of the template.

If you paste formatted text onto the Label tab, the formatted text appears with the default font in Word, and it is printed with the formatting for the Normal style of your template.


To work around this issue, use one of the following methods.

Method 1: Add Labels to New Document

On the Labels tab of the Envelopes and Labels dialog box, click New Document to add the labels to a new document. Then format the labels as you want and print the labels.

Method 2: Format the Text in the Address Box

Select the text in the Address box on the Labels tab, and then right-click the selected text. Click either Font or Paragraph from the shortcut menu that appears, and modify the text to the correct format that you want. Then, on the File menu, click Print to print your labels.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


Microsoft Word makes extensive use of a new technology called Rich Text Edit (RTE) dialog boxes. RTE dialog boxes allow you to select multiple formatting options and to see the results of the formatting in the dialog box. RTE dialog boxes also allow the use of shortcut keys and menus to change the format of the text in the dialog boxes.

Additional query words: incorrect wrong richedit

Keywords: kbbug kbnofix KB256231