Microsoft KB Archive/255928

Knowledge Base

"STOP 0x1e" After Installing Norton AntiVirus Updates

PSS ID Number: 255928

Article Last Modified on 10/14/2002

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The information in this article applies to:

• Microsoft Windows NT Server 4.0 Terminal Server Edition
• Microsoft Windows NT Server 4.0
• Microsoft Windows NT Workstation 4.0

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This article was previously published under Q255928

SYMPTOMS

After you install a Symantec Norton AntiVirus updated driver, you may receive any of the following error messages on a blue screen:

0000001e : c0000005 00000085 00000000 00000085

0000001e : c0000005 f1145494 00000000 0000013c

Note that the parameters in the error message may vary.

CAUSE

This behavior can occur if you install an updated driver with the following time stamp:

   File name     Time stamp
   --------------------------------------
   Navex15.sys   Mon Feb 14 15:22:04 2000
                

RESOLUTION

Symantec recommends that you revert to an earlier version of the driver or install a later version from Symantec.

Keywords: kb3rdparty kberrmsg kbprb KB255928
Technology: kbNTTermServ400 kbNTTermServSearch kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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