Article ID: 255902
Article Last Modified on 10/18/2005
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q255902
SYMPTOMS
The Outlook 98 client may stop responding when the spooler is downloading a message with the following stack trace:
ScSendOutgoingMessage() line 400
ScProcessGlobalOutgoingQue() line 2268 + 13 bytes
FSplHeartbeatProcessing() line 1002
SpoolerMsgPump() line 1200
ScSplEntry() line 554
ScTransitionToMapiDLL() line 176 + 18 bytes
WinMain() line 361 + 16 bytes
SpoolerMain() line 458 + 50 bytes
KERNEL32! GetProcessPriorityBoost + 279 bytes
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The U.S. version of this fix should have the following file attributes or later:
Component: MAPI
| File name | Version |
|---|---|
| Mapi32.dll | 5.05.2651.0084 |
STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 98.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB255902
