Microsoft KB Archive/255872

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Knowledge Base

Article ID: 255872

Article Last Modified on 2/16/2006


  • Microsoft Outlook 98 Standard Edition

This article was previously published under Q255872


The Motive Tuner is a Web-based, support application that allows access and interaction between you and a Microsoft Support Professional. During the pilot period, Microsoft Outlook is the only product supported by the Motive Tuner.

On February 29, 2000, the Motive Tuner pilot is not accepting new cases. After this time, you will not be able to submit new incidents using the Motive Tuner. Incidents that are open will continue to be serviced until they are closed. All Motive Tuner incidents will be maintained on Microsoft's database for future reference. Any new incidents will be handled through our normal on-line support channels. Please refer to:


You can use the Motive Tuner pilot for Outlook consumer warranty support. Microsoft Support Professionals are available during core business hours, 9:00 A.M. to 6:00 P.M. PST, Monday through Friday.

With the Motive Tuner, you can conduct a self-service session to diagnose and automatically repair common Outlook problems. If you do not get the help you need through the self-service session, you can electronically escalate the issue to a Microsoft Support Professional. Motive Tuner provides the Microsoft Support Professional with all of the information about your Outlook installation that they need to help you diagnose and resolve the issue.

System requirements to run the Motive Tuner:

  • Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT 4.0 (Microsoft Windows 2000 is not supported)
  • Outlook 97, Outlook 98, or Outlook 2000 (Outlook Express is not supported)
  • Microsoft virtual machine 4.79.2339 or greater
  • Microsoft Internet Explorer 4.01 or greater


For additional information about Removing the Motive Tuner , click the article number below to view the article in the Microsoft Knowledge Base:

255864 How to Remove the Motive Tuner

Additional query words: OL2K support incident 98 97

Keywords: KB255872