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Microsoft KB Archive/255864

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Knowledge Base

OL98: How to Remove the Motive Tuner

Article ID: 255864

Article Last Modified on 2/16/2006


  • Microsoft Outlook 98 Standard Edition

This article was previously published under Q255864


When you use Motive Tuner to resolve your online-assisted support incident, you see the Motive Tuner icon on your desktop and in your system tray. This article describes how to remove Motive Tuner from your computer.


To remove Motive Tuner from your computer:

NOTE: Before you remove Motive Tuner, close all open windows and quit all open programs.

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click to select Motive Support Tuner.
  4. Click Add/Remove (on Microsoft Windows 2000, click Change Remove).
  5. Click Automatic, click Next, and then click Finish.

On February 29, 2000, the Motive Tuner pilot will not accept new cases. After this time, you cannot submit new incidents using the Motive Tuner. Incidents that are open at this time will continue to be serviced until they are closed. All Motive Tuner incidents will be maintained on Microsoft's database for future reference. Any new incidents will be handled through our normal on-line support channels. Please refer to:

Additional query words: OL2K fix uninstall 98

Keywords: kbhowto kbinfo KB255864