Microsoft KB Archive/255794

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PSS ID Number: 255794

Article Last Modified on 5/14/2003

The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server 4.0 SP5
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Workstation 4.0 SP5

This article was previously published under Q255794


The international calls calling card dialog box was changed after Service Pack 4 to allow you to type information in individual steps instead of a single long string. This organizes the string for users, but limits the number of steps you can use when dialing international calls. This may cause a problem completing international calls using calling cards.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date      Time        Size      File name     Platform
   02/25/2000  04:19p    196,880   Tapi32.dll    Alpha
   02/25/2000  11:09a     53,520   Tapiui.dll    Alpha
   02/25/2000  04:20p    110,352   Tapi32.dll    I386
   02/25/2000  11:11a     49,424   Tapiui.dll    I386


Microsoft has confirmed that this is a problem in Windows NT 4.0.


The fix creates an additional step in the international calling card sequence dialog box to give you more flexibility when using long complex strings.

You can find the dialog box by locating the Dial-Up Networking (DUN) connectoid, clicking Location, clicking Calling Card, and then clicking International Calls.

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