Installing Canon MultiPASS C5500 Driver May Result in Error Message |
Q255514
The information in this article applies to:
- Microsoft Windows 2000 Professional
SYMPTOMS
When you install the Canon version 2.30 driver for the Canon MultiPASS C5500 fax/printer, you may receive the following error message:
Driver's ConfigDSN, ConfigDriver, or ConfigTranslator failed Sampke Access Data Source.
After you acknowledge the error message and finish the installation, the fax/printer appears in the Printers folder and prints correctly.
CAUSE
This error message occurs because the driver installation loads a version of Open Database Connectivity (ODBC) that is different from the version that is installed with Windows 2000. When the Canon software makes a call to ODBC, the Windows 2000 version is referenced.
RESOLUTION
For information about possible workarounds or a resolution, please contact Canon.
MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Additional query words:
Keywords : kb3rdparty kberrmsg KBW2KHOME
Issue type : kbprb
Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro
Last Reviewed: October 24, 2000 |
