Article ID: 255197
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q255197
SYMPTOMS
When you are attempting to add LPR ports or local ports on a computer running Microsoft Windows NT 4.0, an access violation may occur in Spools.exe. Also, when you click New Port, nothing happens.
CAUSE
This behavior can occur when the Allow Service to Interact with Desktop check box in the Spooler service is not selected.
RESOLUTION
To resolve this problem, select the Allow Service to Interact with Desktop check box in the Spooler service. Follow these steps:
- Open Control Panel, and then double-click Services.
- Click the Spooler service from the list, and then click Startup.
- In the Log On As group, click System Account, and then click to select the Allow Service to Interact with Desktop check box.
Keywords: kbprb KB255197
