Article ID: 255045
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Works 2000 Standard Edition
- Microsoft Works 6.0
This article was previously published under Q255045
SYMPTOMS
When you attempt to use the Ruler command in Microsoft Works Word Processor, the command may be unavailable.
CAUSE
This behavior can occur if you quit Works Word Processor while the Print Preview window is open.
In subsequent sessions of Works Word Processor, the Ruler command is unavailable.
RESOLUTION
To resolve this issue, remove and then reinstall Works:
- Insert the Works CD-ROM into your CD-ROM drive. If Works Setup does not start automatically, click Start, click Run, type the following line in the Open box, and then click OK
where
drive:\setup.exedriveis the drive letter of the CD-ROM drive. - On the Welcome Back screen, click Next.
- On the Options screen, click Remove.
- Follow the instructions on the screen to remove Works 2000 from your computer.
- Click Start, and then click Run.
- Type the following line in the Open box, and then click OK
where
drive:\setup.exedriveis the drive letter of the CD-ROM drive. - On the Welcome Screen, click Next.
- Follow the instructions on the screen to install Works 2000 on your computer.
To prevent this issue from occurring, click Close Print Preview on the File menu before you quit Works Word Processor.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The Ruler command is not available in the Print Preview window. If you quit Works Word Processor while the Print Preview window is still open, you quit Works before the Ruler command is restored.
Additional query words: w_works works2k w2001 wkswp dimmed grayed greyed
Keywords: kbpending kbprb kbprint kbui KB255045
