Article ID: 254943
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q254943
SYMPTOMS
The Microsoft Exchange Server message transfer agent (MTA) stops unexpectedly and an event similar to the following is logged in the application event log:
When this problem occurs, no User.dmp file is created, even though the registry keys that force the MTA to stop (raise exception on fatal error and handle exceptions) are enabled.
CAUSE
This problem can occur because static variables are used to hold the semaphores, rather than dynamic variables.
The Calls.out file shows that the MTA terminates every time with the following
Thread 52 (01.091) owns semaphore 6601, created by (01.091).
where 6601 is the maximum count of semaphore.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Component: MTA
| File name | Version |
|---|---|
| Emsmta.exe | 5.0.1462.10 |
| Address.dll | 5.0.1462.10 |
| Emsrid.dll | 5.0.1462.10 |
| Mmiext.dll | 5.0.1462.10 |
| Mtacheck.exe | 5.0.1462.10 |
| Mtamsg.dll | 5.0.1462.10 |
| X400om.dll | 5.0.1462.10 |
| X400omv1.dll | 5.0.1462.10 |
| Dbserver.sch | N/A |
| Dcprods.cat | N/A |
| Infoplog.cfg | N/A |
| Infotlog.cfg | N/A |
| Infoxlog.cfg | N/A |
| P2.xv2 | N/A |
| P3.tpl | N/A |
| P772.tpl | N/A |
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.0.
Additional query words: semaphores 9405
Keywords: kbbug kbexchange500presp3fix kbfix kbqfe KB254943
