Microsoft KB Archive/254923

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Knowledge Base

Updating Mouse Driver May Cause Mouse to Hang

Article ID: 254923

Article Last Modified on 1/27/2007


  • Microsoft Windows 98 Second Edition

This article was previously published under Q254923


After you change your mouse driver, your mouse may stop responding.


This issue can occur if your computer uses Advanced Configuration and Power Interface (ACPI) power management. If it does, updating the mouse driver can cause the mouse to stop responding. Changing the mouse driver causes the first driver to unload, but the new driver does not automatically assume control of the mouse. Although the driver normally acknowledges hardware changes, because the hardware is not physically changing with the update, the driver will not "see" the mouse until after you reboot to initialize the driver and hardware together.


To work around this issue, press ENTER twice to complete the driver installation and permit your computer to restart.

Keywords: kbhardware kbpowerman kbprb KB254923