Article ID: 254228
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q254228
SYMPTOMS
When you attempt to use the Remote Control tool on a client computer that is running Microsoft Windows 95 or Microsoft Windows 98 and runs Winsock2 with IP as the default protocol, Remote Control does not work properly. The client either experiences a general protection (GP) fault in Idisp16.dll, or the desktop is not properly drawn.
CAUSE
The Systems Management Server (SMS) 1.2 Remote Control tool is not compatible with the Winsock2 update. This version of Winsock is included with Windows 98 by default, and can exist in Windows 95 if the Winsock2 update has been installed.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Note that this hotfix installs either an English or a French client, depending on the installed version on the target site server.
This fix should have the following file attributes or later.
French files (0000040C):
Date Time Size File name Platform
---------------------------------------------------
03/28/2000 01:06p 655,120 Sightnt.dll Alpha
02/05/2000 04:02a 3,808 Cl_w95.mod
04/03/2000 10:24p 248,206 Hotfix.map
03/28/2000 01:06p 338,640 Sightnt.dll Intel
03/24/2000 08:27p 37,312 Wumsg9x.dll Intel
03/27/2000 05:42p 15,768 _idisp9x.dll Intel
03/24/2000 08:27p 92,608 _wuser9x.dll Intel
English files (00000409):
Date Time Size File name Platform
---------------------------------------------------
03/23/2000 09:27p 649,488 Sightnt.dll Alpha
04/28/1999 11:50p 3,525 Cl_w95.mod
04/03/2000 09:38p 248,281 Hotfix.map
03/23/2000 09:26p 333,008 Sightnt.dll Intel
03/24/2000 01:24a 36,800 Wumsg9x.dll Intel
03/24/2000 01:09a 15,768 _idisp9x.dll Intel
03/24/2000 01:25a 91,584 _wuser9x.dll Intel
International files:
Date Time Size File name Platform
---------------------------------------------------
04/15/1999 04:24a 202,476 Cli_dos.exe Intel
07/13/1999 02:25a 12,288 Coexst9x.dll Intel
03/24/2000 01:09a 293,979 Idisp9x.dll Intel
03/24/2000 01:25a 8,464 Idispthk.dll Intel
03/24/2000 01:09a 127,804 Imp9x.dll Intel
03/24/2000 01:09a 149,636 Loc16vc0.dll Intel
03/24/2000 01:25a 84,112 Multpr9x.dll Intel
03/24/2000 01:25a 38,320 Queue9x.dll Intel
06/26/1998 11:29p 317 Shutdown.ct1
03/24/2000 01:10a 8,024 Vuser9x.vxd Intel
03/24/2000 01:09a 63,344 Woudat9x.dll Intel
04/12/2000 01:46a 266,208 Wuser9x.exe Intel
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
WORKAROUND
To work around this problem, use either NetBIOS or IPX as the default protocol for the SMS Remote Control tool.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
To install the hotfix, use the appropriate method on the SMS site server.
Using the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
- Copy the hotfix folder structure to a share on your network. Q254228.exe is an SMS Installer file that updates specific files on your site server.
- Log on to your site server using an account with administrator privileges.
- Run Q254228.exe and follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.
Note that the status bar in the Hotfix Installer tool may show a percentage that varies quickly between 30 percent and 40 percent for a few seconds when the Shutdown.ct1 file is being processed. This is not a problem; the Hotfix Installer tool waits for the shutdown of the site.
Manual Installation
- Run Q254228.exe.
- In the first Welcome screen, click Next.
- Save or print the installation instructions.
- Cancel the installation, and then follow the manual installation instructions.
To update the SMS Administrator consoles, copy the Sightnt.dll file from the appropriate platform and language folder to the SMS site server or Administrator Tools computer. Replace the existing copy of the Sightnt.dll file in the Sms_root_folder\Site.srv\Platform.bin folder.
To update the clients, you can run the Upgrade.bat file on each client. For additional information about other methods for updating clients, click the article number below to view the article in the Microsoft Knowledge Base:
166771 SMS: How to Force Site-Wide Client Updates
Additional query words: prodsms
Keywords: kbqfe kbhotfixserver kbbug kbfix kbhelpdesk KB254228
