Article ID: 253920
Article Last Modified on 10/4/2002
APPLIES TO
- Microsoft Word 98 for Macintosh
This article was previously published under Q253920
SYMPTOMS
When you print a document that includes a bulleted list, an extra character that resembles a ship's steering wheel may be printed next to the bullet.
CAUSE
This problem can occur if one or more of the following files are damaged:
- Word Settings (8)
- Fonts used for the paragraph or bullet
- Printer driver
- System
RESOLUTION
To resolve this problem, use one of the following methods appropriate for your situation.
Method 1: Test for a Damaged Word Settings File
To test for a damaged Word settings file, use the following method to start Word 98 with the default settings:
- Quit Word if it is open.
- Locate and select the Microsoft Word application icon in the Microsoft Office 98 folder.
- Hold down SHIFT, click the File menu, and then click Open.
- Continue holding SHIFT until a new document appears.
Test for the problem in a new file or an existing file. If the character is no longer printed, follow these steps to remove the Word Settings (8) file:
- Quit Word.
- Open the System folder on the Macintosh hard disk.
- Open the Preferences folder.
- Locate the Word Settings (8) file, and move it to the Trash.
- Start Word.
Word recreates the Word Settings (8) file and restores the default settings.
For additional information about what effect deleting the Word Settings file has on Word 98, click the article number below to view the article in the Microsoft Knowledge Base:
180850 WD98: What Is Stored in the Word Settings (8) File
Method 2: Test for a Damaged Font
- Open the System folder on the Macintosh hard disk.
- Drag the Fonts folder to the Desktop.
- Restart the computer.
The operating system creates a new fonts folder with the default system fonts. Try printing with only these fonts. If the strange character is no longer printed, reinstall the font from the original location.
If this does not resolve the issue, move the Fonts folder from the Desktop back into the System folder to replace the one that is currently there.
Method 3: Test for a Damaged Printer Driver
- Click the Apple menu, and then click Chooser.
- Click the printer driver for another printer that is available.
- Close the Chooser.
- Test the document for the extra character.
If you do not have access to another printer, or if these steps resolve the problem, try to reinstall the driver from the original disks or the appropriate Web site.
NOTE: If these methods do not resolve this problem, the damage is within the Apple operating system, and a clean installation of the operating system may be necessary. If you need assistance with this, please contact Apple Computer, Inc. For information about how to contact Apple Computer, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kbbug kbnumbering KB253920
