Microsoft KB Archive/253487

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PPT2000: Conflict with NeoMagic 128XD Graphics Chip

Article ID: 253487

Article Last Modified on 12/3/2001



APPLIES TO

  • Microsoft PowerPoint 2000 Standard Edition



This article was previously published under Q253487


SYMPTOMS

While working with a PowerPoint presentation, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists contact the program vendor.

When you click Details, you receive the following error message:

Powerpoint caused a general protection fault in module NMGC.DRV at 0001:00003a36.

CAUSE

This problem is caused by a conflict with the NeoMagic video driver.

RESOLUTION

To resolve this problem, you must obtain an updated driver from your video card manufacturer. Contact the manufacturer of your video card to determine if there are newer versions available. The phone number should be in the manuals that came with the video card or with your personal computer.

To temporarily work around this problem, you can disable hardware acceleration by following these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

  1. On the Start menu, point to Settings, and then click Control Panel.
  2. Double-click the System icon.
  3. Click the Performance tab, and click Graphics.
  4. Move the Hardware acceleration slider to None.
  5. Click OK twice.
  6. When you are prompted, click Yes to restart your system.



Additional query words: *.DRV errors laptop ipf gpf Dell crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbgpf kbprb KB253487