Microsoft KB Archive/253462

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Knowledge Base

XWEB: Cannot Resolve Recipient Address Even Though the Account Exists

Article ID: 253462

Article Last Modified on 2/27/2007


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q253462


When you use Microsoft Outlook Web Access (OWA) to compose a new message, you are unable to resolve the recipient address even though a Microsoft Windows account for the recipient exists in Active Directory.


This issue may occur if the recipient account did not have a mailbox when the Windows account was created.


To resolve this issue, follow these steps:

  1. Click Start, click Programs, click Administrative Tools, and then click Active Directory Users and Computers.
  2. Right-click the recipient name and click Exchange task.
  3. Click Next in the Welcome to the Exchange Task Wizard.
  4. In the Available Task window, click Create Mailbox, and then click Next.
  5. In the Create Mailbox window, confirm or change the user information.
  6. Click Next, and then click Finish.

A user mailbox is created for the recipient.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbbug kberrmsg kbpending KB253462