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= <span id="KB253462"></span>XWEB: Cannot Resolve Recipient Address Even Though the Account Exists =<br />
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Article ID: 253462<br />
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Article Last Modified on 2/27/2007<br />
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APPLIES TO<br /><br />
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* Microsoft Exchange 2000 Server Standard Edition<br />
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This article was previously published under Q253462<br />
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== SYMPTOMS ==<br />
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When you use Microsoft Outlook Web Access (OWA) to compose a new message, you are unable to resolve the recipient address even though a Microsoft Windows account for the recipient exists in Active Directory.<br />
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== CAUSE ==<br />
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This issue may occur if the recipient account did not have a mailbox when the Windows account was created.<br />
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== RESOLUTION ==<br />
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To resolve this issue, follow these steps:<br />
# Click '''Start''', click '''Programs''', click '''Administrative Tools''', and then click '''Active Directory Users and Computers'''.<br />
# Right-click the recipient name and click '''Exchange task'''.<br />
# Click '''Next''' in the Welcome to the Exchange Task Wizard.<br />
# In the Available Task window, click '''Create Mailbox''', and then click '''Next'''.<br />
# In the Create Mailbox window, confirm or change the user information.<br />
# Click '''Next''', and then click '''Finish'''.<br />
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A user mailbox is created for the recipient.<br />
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== STATUS ==<br />
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Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.<br />
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Keywords: kbbug kberrmsg kbpending KB253462<br />
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