Article ID: 253241
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98 Standard Edition
This article was previously published under Q253241
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
When you attempt to shut down or restart your computer, you may receive the following error message:
CAUSE
This issue can occur if you have an incompatible or early version of a Matrox video driver installed on your computer.
RESOLUTION
To resolve this issue, download and install the latest Matrox video driver for your video adapter from the Matrox Web site:
MORE INFORMATION
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
Additional query words: bluescreen blue screen lock hang shutdown reboot 0e w98shutdown
Keywords: kb3rdparty kberrmsg kbfatalexerr0e kbhardware kbprb KB253241