Article ID: 253168
Article Last Modified on 12/28/2004
APPLIES TO
- Microsoft Greetings 2001 Standard Edition
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Express 2002
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2002 Premium Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
- Microsoft Picture It! Publishing 2002 Gold
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2002 Platinum Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
- Microsoft Works 2000 Standard Edition
This article was previously published under Q253168
SYMPTOMS
When you try to start one of the Microsoft Works 2000 programs, you may receive one of the following error messages:
When you try to start any of the Microsoft Picture It! programs listed at the beginning of this article, you may receive the following error message:
CAUSE
This behavior can occur if any of the following is true:
- The HTML Help files are missing or damaged.
-or-
- The CD ROM Caching is set too high.
-or-
- The installation CD ROM is damaged.
RESOLUTION
Download and Install the HTML Help Update
Download and install the latest version of Microsoft HTML Help. To do so, visit the following Microsoft Web site:
Note instructions about how to download and install the Microsoft HTML Help file are listed on the Web site.
Change the CD ROM Caching
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- On the Performance tab, click File System.
- On the CD-ROM tab, set the Supplemental cache size to Small.
- In the Optimize access pattern list, select No read-ahead.
- Click the Hard Disk tab and set the Read ahead optimization option to None.
- Click OK.
When the message appears asking you to restart the computer, click Yes.
Clean the CD-ROM
Clean the CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward. Do not use a circular motion.
If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive.
Replace the CD ROM
If none of the methods above helped, order a replacement CD ROM. To do this, you can return the product to the retailer for an exchange, or call our Customer Service department at 1-800-426-9400 to arrange for the exchange.
MORE INFORMATION
If this issue continues to occur, manually remove and reinstall the HTML Help files. For additional information about how to manually remove and reinstall the HTML Help files, click the article number below to view the article in the Microsoft Knowledge Base:
201420 HOWTO: Manually Uninstall and Update HTML Help
For additional information about a similar issue in the Microsoft Home Publishing 2000 programs, click the article number below to view the article in the Microsoft Knowledge Base:
248001 HP2000 Err Msg: Invalid Page Fault in Module ITSS.dll
Additional query words: w_works works2k general protection gpf ipf
Keywords: kberrmsg kbprb KB253168
