Microsoft KB Archive/253118

Knowledge Base

SMS: The "Gold Key" Button May Not Respond

Article ID: 253118

Article Last Modified on 10/27/2006

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APPLIES TO

• Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q253118

SYMPTOMS

The Gold Key button in the Remote Control Quick Viewer window may not respond. This button is used to send a CTRL+ALT+DEL key sequence to a Microsoft Windows NT-based client computer during a remote control session.

You can use the Gold Key button to log on to a computer that you want to control remotely if no users are currently logged on to that client, or if the logon screen saver is running. During a remote control session to a Windows NT-based client, the Gold Key button may not respond, even though the mouse works for other desktop selections on the administrative console computer.

CAUSE

This behavior can occur if your computer contains an incorrect file version or if your computer has an unloaded driver.

WORKAROUND

To work around this behavior, verify the following items on a Windows NT-based client:

1. Verify that the Remote Control components are installed and that the client has restarted.
2. From the client, click Devices in Control Panel. Verify that the Systems Management Server (SMS) Remote Control Keyboard driver runs and is set to automatically start. If not, start this driver and restart the client. If third-party mouse drivers are running on the computer, unload them.
3. On the client, examine the date and version of both the Kbstuff.sys and Rchelp.sys files.
4. The Kbstuff.sys file is located in the Windir\System32\Drivers folder. Make sure that this file is version 2.00.1239.0000 or later, with a last-modified time and date stamp of 12-18-1998.
   
   If this computer has been a client of an SMS version 1.2 site, an earlier version of the Kbstuff.sys file (version 3.51, dated 6-27-1996) may be located in the Windir\System32\Drivers folder. An earlier version of the Kbstuff.sys file can disable the functions of a mouse, even if the Gold Key button works.
   
   The Rchelp.sys file is located in the Windir\System32\Drivers folder. Make sure that this file is version 4.0 or later, with a time and date stamp of 6-25-1999. The earlier version of the Rchelp.sys file is 2.0, dated 10-6-1997.
   
   If there are out-of-date files, replace them with files from a computer that has a functioning Gold Key button, and then restart the computer.
5. Verify the existence of the following registry keys and the registry value of the Image Path (the correct value is System32\Drivers):

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Kbdclass
   
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Kbstuff
   
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Rchelp

6. If you have the Kbstuff.sys file (dated: 4-15-2000, from SMS version 2 Service Pack 2 [SP2]) and your computer is running Windows NT 4.0 Service Pack 4 (SP4), you must replace it with the Kbstuff.sys file (dated: 6-25-1999 from SMS version 2 Service Pack 1 [SP1]).

Additional query words: prodsms remctrl kbstuff.sys rchelp.sys

Keywords: kbclient kbcollections kbhelpdesk kbprb kbremoteprog kbsetup kbsmsadmin kbupgrade KB253118

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