Microsoft KB Archive/253071

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XCLN: Dragging Folder Shortcut from Outlook Web Access into New Message Gives Invalid Link

Article ID: 253071

Article Last Modified on 2/22/2007


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q253071


When you use Microsoft Exchange 2000 Server Outlook Web Access (OWA) and attempt to drag a shortcut to a folder in your mailbox into a new message, an Extensible Markup Language (XML) statement is added to the message containing an invalid link, as opposed to a valid URL to the folder.


There are two possible workarounds for this situation:

  • Manually enter the correct URL into the message and use the following format:

    http://servername/exchange/mailbox alias/folder name

    For example:


  • Use the following procedure to attach a shortcut to the message:

    1. Drag the folder to which you want to create a shortcut to the desktop (or another local folder), creating an Internet shortcut file.
    2. Create a new message, and then attach the created shortcut file to the message.
    3. The recipient can open the attached shortcut to access the folder.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbbug kbpending KB253071