Microsoft KB Archive/252520

Knowledge Base

Error Message When Retrieving E-mail Messages from Hotmail Account Using Outlook Express

Article ID: 252520

Article Last Modified on 1/27/2007

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APPLIES TO

• Microsoft Internet Explorer 5.01
• Microsoft Internet Explorer 5.0
• Microsoft Internet Explorer 5.01
• Microsoft Internet Explorer 5.0
• Microsoft Internet Explorer 5.01
• Microsoft Internet Explorer 5.0
• Microsoft Windows 98 Standard Edition
• Microsoft Windows 98 Second Edition

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This article was previously published under Q252520

SYMPTOMS

When you use Outlook Express to retrieve e-mail messages from a Hotmail account, you may receive the following error message if you attempt to read an e-mail message in a different folder:

The requested resource was not found.

Not Found
Configuration:
Account: Hotmail
Server: http://services.msn.com/svcs/hotmail/httpmail.asp
User name: Username@hotmail.com
Protocol: HTTPMail
Port: 0
Secure(SSL): 0
Code: 800ccc34

CAUSE

This behavior occurs when you create a folder on the Hotmail server that contains a forward slash (/) character in the folder name, and you attempt to read a message in that folder.

RESOLUTION

To resolve this issue, use either of the following methods:

• Rename the folder on the Hotmail server using a name without a forward slash.
• Create a new folder and move the messages to the new folder, and then delete the folder containing the forward slash.

Keywords: kberrmsg kbprb KB252520

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