Article ID: 252518
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Outlook Express 5.5
- Microsoft Outlook Express 5.01 Service Pack 2
- Microsoft Outlook Express 5.0
- Microsoft Outlook Express 4.0
- Microsoft Outlook Express 5.5
- Microsoft Outlook Express 5.01 Service Pack 1
- Microsoft Outlook Express 5.0
- Microsoft Outlook Express 5.5
- Microsoft Outlook Express 5.01
- Microsoft Outlook Express 5.0
- Microsoft Outlook Express 4.0
This article was previously published under Q252518
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you use Outlook Express to open e-mail in a Hotmail account, you may receive the following error message:
-or-
After you receive this error message, you cannot download any more e-mail. You can still access the Hotmail e-mail using the Hotmail Web interface.
CAUSE
This issue can occur if there is a damaged message header on the Hotmail server.
RESOLUTION
To resolve this issue, delete the affected message from the Hotmail server. To do this, connect to the following Hotmail Web site:
From this Web site, you can read and delete the e-mail messages until the damaged one is gone.
NOTE: There is no known way to determine exactly which e-mail message has the problem.
Keywords: kberrmsg kbprb KB252518
