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Microsoft KB Archive/252447 - Revision history
2024-03-28T14:29:20Z
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X010: Text replacement - """ to """
2020-07-21T12:51:58Z
<p>Text replacement - """ to """</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:51, 21 July 2020</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>= <span id="KB252447"></span>WD2000: Word Crashes When Embedding TrueType <del style="font-weight: bold; text-decoration: none;">&quot;</del>Characters in Use Only<del style="font-weight: bold; text-decoration: none;">&quot; </del>=</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>= <span id="KB252447"></span>WD2000: Word Crashes When Embedding TrueType <ins style="font-weight: bold; text-decoration: none;">"</ins>Characters in Use Only<ins style="font-weight: bold; text-decoration: none;">" </ins>=</div></td></tr>
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X010
https://www.betaarchive.com/wiki/index.php?title=Microsoft_KB_Archive/252447&diff=138523&oldid=prev
3155ffGd: importing KB archive
2020-07-18T16:15:50Z
<p>importing KB archive</p>
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= <span id="KB252447"></span>WD2000: Word Crashes When Embedding TrueType &quot;Characters in Use Only&quot; =<br />
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Article ID: 252447<br />
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Article Last Modified on 11/25/2002<br />
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APPLIES TO<br /><br />
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* Microsoft Word 2000 Standard Edition<br />
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This article was previously published under Q252447<br />
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== SYMPTOMS ==<br />
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When you save a document with embedded TrueType fonts, Word may crash. An error message similar to the following may appear:<br /><br />
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'''In Microsoft Windows 95 or Windows 98'''<br />
<div class="errormessage"><br />
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This program has performed an illegal operation and will be shut down.<br /><br />
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If the problem persists, contact the program vendor.<br />
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When you click '''Details''' (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:<br /><br />
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<div class="errormessage"><br />
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WINWORD caused an invalid page fault in WINWORD.EXE at 0137:304860b2.<br />
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'''NOTE''': The actual memory address may vary.<br /><br />
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-or-<br /><br />
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'''In Microsoft Windows NT'''<br />
<div class="errormessage"><br />
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An application error has occurred and an application error log is being generated.<br /><br />
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Winword.exe<br /><br />
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Exception: access violation (0xc0000005), Address 0x304881c0.<br />
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== CAUSE ==<br />
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This problem occurs when all of the following conditions are met:<br />
* The '''Embed TrueType fonts''' option under '''Save options''' is selected.<br /><br />
<br /><br />
-and-<br />
* The '''Embed characters in use only''' option under '''Save options''' is selected.<br /><br />
<br /><br />
'''NOTE''': To access the two above options, on the '''Tools''' menu, click '''Options''' and then click the '''Save''' tab. Or click '''Save''' on the '''File''' menu and then click '''Tools'''. On the '''Tools''' menu, click '''General Options'''.<br /><br />
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-and-<br />
* You are embedding a font for which there is a separate *.TTF file for bold but no separate *.TTF file for bold/italic; for example, Tahoma.<br /><br />
<br /><br />
-and-<br />
* There are at least 32 characters of this font formatted in bold in the document.<br /><br />
<br /><br />
-and-<br />
* There are also characters of this font formatted in bold/italic in the document.<br />
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== RESOLUTION ==<br />
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To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).<br /><br />
<br /><br />
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:<br />
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[[../245025|245025]] OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)<br />
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To temporarily work around this problem, clear the '''Embed characters in use only''' option. To do this, follow these steps:<br />
# Open your Word document that is exhibiting this problem.<br />
# On the '''Tools''' menu, click '''Options'''.<br />
# On the '''Save''' tab, clear the '''Embed characters in use only''' check box, and then click '''OK'''.<br />
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== STATUS ==<br />
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.<br />
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Keywords: kbbug kbfix kbqfe KB252447<br />
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[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]<br />
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<span>© Microsoft Corporation. All rights reserved.</span><br />
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