Microsoft KB Archive/251551

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Knowledge Base

XCLN: Cannot Retrieve Individual Mail Messages Nested in a Deleted Folder

Article ID: 251551

Article Last Modified on 2/28/2007


  • Microsoft Exchange Server 5.5 Standard Edition
  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook 98 Standard Edition
  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q251551


Using the Recover Deleted Items feature in Microsoft Outlook, you cannot retrieve individual mail messages that have been placed in a folder and then deleted.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


If you delete a folder of mail and then empty the Deleted Items folder, you must recover the entire folder in order to retrieve individual mail messages from that folder by using the Recover Deleted Items command. You cannot navigate through folders in the Recover Deleted Items From window.

This scenario applies only to Outlook clients logged on to a computer running Microsoft Exchange Server 5.5 with Mail Archive/Retrieval feature enabled.

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q180117 XADM: Recovering Deleted Items from a Public Folder
Q175263 XADM: Clients Cannot Recover Items After Item Recovery Is Enabled
Q181448 XADM: How to View the Amount of Space Used by Item Retention
Q188637 XADM: How to Determine the Size of Recoverable Items in the IS

Keywords: kbprb KB251551