Microsoft KB Archive/251474

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Knowledge Base

WD2000: Error Message "Word Cannot Complete the Save" When You Save Document Opened in Internet Explorer

Article ID: 251474

Article Last Modified on 11/20/2002


  • Microsoft Word 2000 Standard Edition

This article was previously published under Q251474


When you save your document, the following error message may appear:

Word cannot complete the save due to a file permission error (<filename>).

where <filename> is the name of the file that you are trying to save.


This problem may occur when the following conditions are true: You click a hyperlink to a Microsoft Word document.


The document opens in Internet Explorer.


You are running Microsoft Internet Explorer 5.0 on one of the following platforms:

  • Microsoft Windows 95
  • Microsoft Windows 98


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

249859 WD2000: Error Message: Word Cannot Complete the Save Due to a File Permission Error

Additional query words: WD2000 ie5 insitu in-place

Keywords: kbbug kbfix KB251474