Microsoft KB Archive/251388

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Knowledge Base


XCLN: Opening a Schedule+ User's Calendar Opens a Blank Outlook Calendar

Article ID: 251388

Article Last Modified on 2/26/2007



APPLIES TO

  • Microsoft Outlook 8.0 Exchange Server Edition for Macintosh
  • Microsoft Schedule+ 97 Standard Edition
  • Microsoft Schedule+ 97 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook 98 Standard Edition



This article was previously published under Q251388

SYMPTOMS

If you try to open a Microsoft Schedule+ user's calendar by clicking Open on the File menu, and then clicking Other User's Folder, a blank Microsoft Outlook calendar may be displayed instead.

For example, if user A is a Schedule+ user and user B is an Outlook user, when user B clicks Open on the File menu, clicks Other User's Folder, and then clicks the user A Calendar folder, the user A calendar isn't displayed as a Schedule+ calendar as expected. Instead, the User A calendar is displayed as an Outlook calendar and is blank.

CAUSE

The Schedule+ user's mailbox has been accessed by using Outlook. This creates an Outlook Calendar folder, which is displayed as the Schedule+ user's calendar.

RESOLUTION

To resolve this issue:

  1. Log on as the Schedule+ user, and then start the Microsoft Exchange Client version 5.0.
  2. Delete the Calendar folder.
  3. Log on as an Outlook personal computer user, and then open the Schedule+ calendar. The Schedule+ calendar is displayed.


MORE INFORMATION

If the Schedule+ user migrates to Outlook, that user should start Outlook the first time by using the /resetfolders command line switch.

For additional information about other command-line switches, click the article number below to view the article in the Microsoft Knowledge Base:

182112 OL98: Additional Command-Line Switches



Additional query words: OL97 OL98 OL20

Keywords: kbprb KB251388