Article ID: 250514
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Second Edition
This article was previously published under Q250514
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
SYMPTOMS
When you print two jobs at the same time from the same program, you may receive an "Access violation" error message in Spoolss.dll if the spooler is disabled (for example, if you click Print directly to the printer in the Spool Settings dialog box in the printer's properties).
CAUSE
The spooler does not create spool files when you print directly to a printer. The current design of the spooler is to allow only one direct print job per printer at a time. All other StartDoc requests should cause the ERROR_BUSY error code
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------
01/19/00 02:29 4.10.2000 103,936 Spoolss.dll Windows 98
01/10/00 20:43 4.10.2223 103,936 Spoolss.dll Windows 98
Second Edition
The French version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------
01/29/00 07:20 4.10.2000 105,472 Spoolss.dll Windows 98
01/25/00 04:49 4.10.2223 105,472 Spoolss.dll Windows 98
Second Edition
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes
Additional query words: HWPRNEM
Keywords: kbhotfixserver kbqfe kbprb kbprint KB250514
