Article ID: 250487
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
This article was previously published under Q250487
SYMPTOMS
If you define a printer by using the generic printer driver, the printed output may be missing lines when you print to large paper sizes. This occurs with form sizes larger than 17.4 inches by 12 inches. This occurs with either predefined forms (such as A3) or custom forms.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform
-------------------------------------------------------------
10/12/1999 23:16 73,104 Rasdd.dll Intel
10/12/1999 23:15 129,488 Rasdd.dll Alpha
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbhotfixserver kbqfe kbbug kbfix KB250487
