Microsoft KB Archive/250406

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Knowledge Base

OL2000: Cannot Fax After Upgrading to Windows 2000

Article ID: 250406

Article Last Modified on 11/5/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q250406


If you start Outlook after updating your operating system to Microsoft Windows 2000, the Windows Installer starts and appears to run for a long time, or you cannot send Faxes from Outlook.


The Windows Installer runs for a long time to update the files and settings that Outlook needs for Windows 2000. Some of these settings are for your Fax modem.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

Microsoft Office 2000 SR-1 handles this transition so that the installer does not run as long. Once the Windows Installer completes its work, Outlook starts as expected.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K

Keywords: kbbug kbfix KB250406